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very responsive. their engineering team responded quickly and made requested revision. Great customer service.
Thank you so much for your kind review! I am really glad to hear you are happy with our service 😀
Best loyalty app we have found. 100% recommend and their customer support team is very responsive. Thank you
Thank you so much for your kind words about LoyaltyLion and our team! We can't wait to continue working with you💜
Easy set-up, great presentation. Highly recommend.
we had a great experience with the on-boarding team!
Customers started using our loyalty program immediately. Also, the LotaltyLion support team has been very responsive. Great App. Thanks LoyaltyLion!!!
I used this app for about 9 months but the results were not what I expected. In fact I just added two extra costs, one was the cost of the discounts I offered to my customers constantly and the other was the cost of the app. I think that you can offer much more to your customers without the second additional cost, investing in the improvement of the whole customer's experience. In fact, by using an app like Loyalty Lion you don' t increase the loyalty of your customers, but you only attract customers who are only interested in getting rewards. And that is not the definition of loyalty. Finally, while I had already uninstalled the application from my Shopify account, I saw a €10 charge because I had to go to the app page and uncheck the language customisation option which were located in the seventh tab (FOR AN APP I DO NOT USE ANYMORE).
We're very sorry to hear that you didn't get what you expected from the program, we wish you the best with your customer retention strategy going forwards.
Regarding your subscription charges, our team did investigate these internally but was unable to find any attributed to your account. If you would like to discuss this further (and any refund), please feel free to reply to our outreach email and we can resolve this shortly.
Special thanks to Jonathan McCarthy and the rest of the Loyalty Lion team for helping us with our onboarding and getting us ready to launch quickly! We had all of our questions answered and feel great about our new program! Cant wait to start rewarding our loyal customers.
We're so happy to hear that our team provided you with excellent service. We will make sure that they receive your feedback. I’m sure it will make their day! We are excited to help you being able to provide loyalty to all of your customers!
The loyalty Lion R&R programme has been very good for us to measure and reward our VIP customers. The platform itself is quite easy to navigate and they always update it to be the most user frienly possible and update reporting. Hannah has been great at taking us through our successes and how to imporve the programme further and she is always proactively sharing updates and benchmarks for us to measure against. She's been great and very responsive on all emails and calls.
Thank you for your positive review, we're happy to hear that you're receiving the support you need from Hannah and that the LoyaltyLion platform is working well for you!
One of the very best loyalty programs available, I highly recommend Loyalty Lion. The app is very simple to use, with tons of features and options to tailor your loyalty program. I added some of the extra features, and the return made it well worth it. The customer support is phenomenal. A fast response time is so important when you're a small business owner, and Kerri delivered every time. Nothing was too much to ask, and I knew that whatever I needed would be taken care of with alacrity and care. I built my business on customer support and loyalty, and this app and the people behind it played a key role in that success.
We have just launched with Loyalty Lion and they have been an amazing help so far with getting our programme up and running. They have a wealth of 'how to guides that are also very helpful. Everyone on the team has been super responsive, especially our onboarding manager Luana. She has held our hand every step of the way!
Your review has made our day! Thank you so much for trusting LoyaltyLion to retain your most valuable customers