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We set up a loyalty programme for a quick launch within the space of a week and the Loyalty Lion team were so helpful and efficient in the setup and integration process. They were on hand to answer any question, however big or small and we're able to resolve any problems quickly. Thank you!
Great to see you up and running so quickly! Please don't hesitate to get in touch if you have any other questions along the way :)
After 6 months at LL, the sales department contacted me to offer me a 20% discount if I signed up for a year on the classic plan. What I accept. Before the end of the commitment, the sales department contacts me again and offers me a 20% discount on the plus package but refuses to maintain the discount on the intermediary. They insist on the fact that I could no longer benefit from my discount on the classic plan and that all my data will be lost if I do not renew very soon. I struggle with this business approach and turn to the competition. LL confirms the closure of my account, but continues to debit me every month since then, I am on my 3rd follow-up email to request support for my termination. It's not professional. I am extremely disappointed with the service given the price charged. Since I installed GROWAVE which offers equivalent services see more interesting for less
Thank you for the review. Our Account Management team have reviewed the communication between you and our team and it is clear there has been miss-communication from our side which we sincerely apologise for.
We are very sorry we did not meet your expectations and wish you the best of luck moving forward
Loyalty Lion integrates neatly into Shopify, offers endless ways of personalization and it also properly integrates with Recharge Payments. Plus the dedicated onboarding experience by a gentleman called Jonny was second to none.
Thank you so much for this 5-star review! We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
we had a great experience with the on-boarding team!
all good during pricing negotations, onboarding. the whole experience until now is very good.
Will edit the post once we launch the soft.
Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. If you need any assistance with any part of your launch please feel free to reach out to our support team at Support@loyaltylion.com
Omar and Jason nailed the onboarding process for Loyalty Lion. We managed to have our Loyalty program up and running within a week of discussion, guided by experts the entire way. Albeit playing the long game with retention, the platform is already proving to be a seamless hit with customers, and the growth potential is infinite. Early days, though I'd say this is the missing piece to our customer journey and lifetime-value puzzle. Also the platform is easy to use, which is what you want when wearing 15 hats at any one time (biz owners you'll get me). Yay.
Thanks for your great review of our platform. We’ve passed your kind words on to our team. The Onboarding team are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. We value our customer’s feedback for helping us to keep improving our service!
Great product and usefull, really a great tool to get your site being visited
Do NOT waste your time or money. OR just stick to the FREE version and fully test it for 6 months before upgrading. This company has overcharged me $187 since April, a total of $1683. A refund was finally provided in December, months later.
Customers are confused on how to use loyalty points, and the entire program has been a much bigger headache than ever anticipated. They make it seem extremely simple to customize and set up during the sales process, but once you sign the contract, you quickly realize that you will need to hire a web developer to make such customized changes. They will not assist you with the customized changes.
After the initial onboarding, you will never hear from support again, regardless what plan you are on. Our plan was $720 a month, complete waste of money. You are only attracting people who want things for FREE. Our loyal customers will be loyal regardless whether they earn points/rewards.
Thank you for taking the time to provide your feedback. I’m so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. We have looked into the issue and believe we have a resolve for this isolated incident. We hope that this incident doesn't stop you from giving us another chance. We've located your details and we're getting in touch now to solve any issues you may have.
Incredible app and customer service by Luana superresponsive and enchanting. Very happy so far with the help instalating it and the results. Heads up to Oscar of the sales team.
Thanks for your great review of our platform. We’ve passed your kind words on to our team. The Onboarding and Sales teams are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience.
Before signing up for Loyalty Lion I took the time to research all of the other major players in the marketplace. All other apps had a functionality deal breaker. This app does it all, and does it well. It's absolutely amazing.
It took only an hour or two to launch (under a week to fully integrate seamlessly).
The pre launch support team was outstanding. They took the time to understand our business, and our goals for the program. That walked us through all options to insure we configured for optimal results.
The dev team was extremely helpful with configuring the app and troubleshooting challenges that other integrations caused. Thanks to their assistance we have a fully integrated, seamless rewards program.
We love it!