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We love working with LoyaltyLion! Our CSM, Hannah Cook, is so helpful, knowledgeable, and easy to work with. Her kindness and thoroughness makes setting up and updating the program a breeze. The app is user friendly and looks decent out of the box without additional dev work. Integrates with all the necessary ecom partners for a robust loyalty program.
Thank you for your wonderful feedback. We’re delighted to hear that you’ve enjoyed working with LoyaltyLion, and that Hannah has made the experience seamless and enjoyable for you. It’s great to know that the user-friendly nature of our platform, along with its integrations, has helped you build a robust loyalty program without the need for extensive development work. Please don’t hesitate to reach out if you ever need further assistance!
The support team's work is very helpful and quick. They resolved our issue immediately. They said they would answer during the day but responded in a minute. Especially thanks to one of the support team members - Duraan
Thank you for taking the time to leave a review. It's so great to hear that our team resolved your issue quickly and Duraan was very helpful. We're always here to help if there is anything else you need!
Highly recommend the service, excellent speed performance and professional support team
Thanks for taking the time to leave us a review. It's fantastic to hear that our support team have been able to help you in a timely manner - we'll be sure to pass on your feedback to them!
Great customer service! Our rep Libby and the rest of the loyalty lion team offers frequent communication and a really in depth onboarding process. They have always been great in answering questions and communicating with our web dev team while prepping for launch!
Thanks for taking the time to leave us a review. We'll be sure to forward on your feedback to Libby and the team - it's great to hear they have been a great support for you. It's great to hear that the communication between you and the team was helpful and made the launch preparations straightforward for you. We're always happy to help with anything else you may need on your loyalty journey with us.
Very happy with the onboarding process with Frya and also assistance from the support team (Sathiya) post launch!
Thanks for taking the time to leave us a review. We're so pleased that Freya & Sathiya have been helpful and supportive for you and the onboarding process was smooth. We'll be happy to help with anything further you may need.
Highly recommended. We just started using LoyaltyLion and the onboarding process has been smooth-sailing and everything was seamless. Sammy was especially helpful and informative with all the questions we had! Excellent service and hopeful for excellent results.
Thanks for your review. It's so great to hear that the onboarding process has been smooth, and Sammy has been very helpful during this time. We're happy to help and support if there is anything further you may need, and we wish you luck on your Loyalty journey.
Freya, our onboarding manager, is a total rockstar! The program is super easy to use and customize. Plus, the support team is always there to help. Thanks, Freya!
Thanks for taking the time to leave us a review. We're really pleased to hear that you have found the program easy to use and customize to your own design. We'll be sure to pass on your feedback to Freya & the Support team - it's great to hear that many members of our team have been able to support you!
We have had a great experience with LoyaltyLion! It is easy and effective to use, and the analytics provided within the platform are very helpful. Our account rep, Anusha, is great and always goes above and beyond for our requests and questions. Highly recommend!
Thanks for taking the time to leave us a review. It's wonderful to hear that Anusha has been super helpful for you, and is always able to answer your questions. We're always happy to help if there is anything further you may need!
Libby was super helpful with the whole process. We got the whole process completed in under 2 weeks which was super helpful to make the most of the app and loyalty scheme for our customers.
Thanks for leaving us a review. We're so pleased to hear that Libby has been able to help get you up and running with the program, so quickly. We're happy to continue to help if there is anything you may need!
We use Loyalty Lion for our Online customers and it has been great over the past 3 years! The customer support is always informative and helpful. Great application to have for our website, and our customers love getting discounts for their loyalty.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that you find our Customer Support helpful and that your customers love being rewarded for their Loyalty! We're always happy to help support you with anything you may need on your loyalty journey.