LoyaltyLion Rewards & Referral , 571 条评论
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Hannah has been amazing as our CSM. She listens to our needs and makes sure to give recommendations. LL tech support is fast to respond to issues and the platform is very easy to use.
Thank you for your review, we are delighted to hear you are happy with the continuous support you receive from Hannah and that you find the platform easy to use!
Our loyalty app for the past 2-3 years, I believe. They are pretty decent. Got probably the most integrations with other tools. There could be more upgrades to their dashboard as it looks the same since day one. Definitely not the cheapest solution.
Namita is very helpful suggesting improvements to the program, the points/rewards structure. Definitely appreciate that.
Thank you for your review and your ongoing support of the program. We hope that your experience of LoyaltyLion will only improve in the future as we are actively working on a new and improved dashboard currently, and we look forward to rolling it out to customers in the future.
Namita was very helpful in going over how our program is working and suggesting ways to improve it. The app works great, but it does need to include some extra features.
Thank you very much for your feedback! We will pass this directly onto our product team!
We recently updated our site so our Loyalty page stopped working. I went back and forth multiple times with a rep with no resolution. I reached out again and Sathiya was able to solve my problem in one simple email!
I would give Sathiya 5 stars! My frustration from going back and forth with little to no help beforehand determined my rating of 4 stars overall.
Thank you for your review - We are happy that your issue has been resolved and we will pass this feedback onto directly to Sathiya. We apologise that it took a longer period than usual to resolve this, we will ultimately take this feedback onboard and ensure positive change is implemented for future instances of similar issues.
Overall Loyalty Lion is a good system, the auto generated loyalty page helps you get up and running quickly and they integrate with all the major e-commerce platforms and apps. The backend is also easy to set up and navigate. We have had a few issues here and there but they have been addressed by the team.
Thank you for your candid feedback. We are sorry to hear your experience has not been as expected to date. We believe our Customer Success Lead has reached out to you directly and is working with you to resolve.
Loyalty Lion have been exactly what we needed to help scale our business and engage our loyal customers. Our CSM, Ellie, has been an absolute delight to work with. Any issues are quickly and efficiently resolved. Highly recommend.
Thank you for your review - We will pass your great feedback onto Ellie directly!
Our experience with LoyaltyLion has been great. We were new to loyalty programs in general and the team provided exceptional assistance in setting up our program. Since the implementation of the program, we’ve received ongoing support, recommendations, and new product offerings, particularly driven by our rep Hannah, which has been invaluable in optimizing our program and driving its growth.
Thank you for your review! We are glad our support has lived up to your expectations, we will pass this feedback directly to Hannah!
Whilst we didn't have the best onboarding experience with Loyalty Lion, our customer relations manager Hannah has been amazing with helping us optimise our loyalty programme, responding promptly to any queries or concerns we have and finding a solution and scheduling regular calls to run through our progress with LL.
Thank you Hannah!
Thank you for your review - We are sorry to hear your onboarding experience didn’t meet your expectations - we will look into this. However we are glad that post this - service has improved and we will pass this onto Hannah directly!
Libby has been really great to work with and very responsive beyond the initial onboarding period. Understanding the platform and its full potential takes some time, but Libby has been patient and communicative which is appreciated! Looking forward to seeing some great results with our loyalty program!
Thank you very much for your kind review! We will pass the great feedback onto Libby and we look forward to working with you closer moving forward!
We are very happy with Loyalty Lion, and our customers love it. It works seamlessly with our online store and our Shopify retail POS, which is really important for us. I'd give it 5 stars except for the fact that it's a costly program when your customer base is as large as ours. However, it truly has created loyal customers who like collecting points, so the cost is worth it in the end.