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We are really happy with our new loyalty program. After investing some time in the front end we managed to have a customized page that represents not only our brand but also provides a lot of benefits to our loyal customer base.
We have just completed our onboarding with Jonathan and the experience was incredible! He was super helpful from a strategy standpoint and was quickly able to guide us on any questions related to best practices and loyalty page customizations. We had a quick timeline for launch and we successfully hit it thanks to his help. Overall, we are very happy with the LoyaltyLion platform and our onboarding experience!
Thank you for your positive feedback, we are happy to hear that you were pleased with your overall onboarding experience and Jonathan's guidance!
Great app so far! Everything seems to be working great and I like the fact that there is a small tab at the bottom of the window where people can join the loyalty program. I hope this will get me some returning customers in the future!
New to LoyaltyLion but I am very excited to see how this does for my business. The set up is very easy and I love their billing options!
I like that this app has a free version and then you can add options that you actually need. It still runs pretty steep in the end but we are currently deciding on all the options we are going to start with, so we'll see how we go. However, a widget wasn't showing up on the Streamline (shopify) theme but I contacted the support (Sophie was very helpful) and they fixed it straight away. So currently have no problems with it. Will update when we actually start using it with customers.
Thank you for taking the time to leave us a review! Really happy to hear you're enjoying the app so far and that you're using our add-ons to explore which LoyaltyLion features work best for you 😊I'll be sure to pass your positive words on to Sophie!
New to the program but so far so good! Had a couple issues getting the rewards page set up on our theme but Jonathan McCarthy was very helpful getting all issues resolved!
Your review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We couldn’t provide the Loyalty that we do without great customers like you! Thanks for choosing us, we can’t wait to help you again!
We paid a premium for their best plan and highest level of implementation help. Unfortunately the program is still not working and the message I just got from customer service was: "we are UK based and it is now Friday evening, therefore the developers will not be able to do this until after the weekend."
I do wish that I could cancel the plan and get my money back. Unfortunately I was foolish enough to pay for a year upfront.
The tragedy is that the platform really does show some promise--the failure is mostly with the support staff and how they deal with issues, and the lack of support outside of UK business hours.
We're sorry that you haven't had a positive experience with our support team. I can see that your site is active and looks fantastic! We have taken your comments on board and will work to make our support more readily available for all of our merchants. As always, if you require any assistance, please let us know.
Awesome app! Used it for 3 years on Lightspeed and now on Shopify! Would recommend it to everyone!
Shout out to the LL team! Keep up the good work
LL has increased our sales a lot, it still has some issues needs to be solved, but overall the system is very helpful. support team are great.
Thank you for taking time to leave us a review! We're so happy to have had a positive impact on your sales 😊 I'll be sure to pass your lovely feedback on to our Support team!
Must thank Dave.. Very helpful.. Solve my problems instantly. if you guys want to run a loyalty program..Loyalty lion is your first choice..