評價 (609)

整體評分
4.6
各級評分數量
  • 80% 的評分為 5 顆星
  • 10% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 6% 的評分為 1 顆星
2024年4月10日

The customer service once you have the app installed and are paying them the monthly fee is non existent. I joined in October 2023 - they pulled a price of $583 per month out of the air, after having asked me what my monthly turnover and AOV was.

Now that they have joined the App Store I see that I am being over charged. Not only that but during the on boarding call I took the advice of their staff member - he forgot some crucial details and I cannot get anyone to fix it. So basically I have sent 10 emails with no response whatsoever and I have to now disable the Loyalty on my business.

If they do not respond in the next few hours I am deleting it - even though from previous reviews I have read they make this next to impossible also. So my advice is stick to Smile.io. I wish I had.

Tailored Equestrian
愛爾蘭
使用應用程式 6個月
LoyaltyLion 已回覆 2024年4月11日

Thanks for taking the time to review our product and service. Firstly, I would like to apologise if our service hasn’t met your expectations. I’m aware that our Customer Success Director has reached out regarding your pricing concerns via email.

I wanted to address any concerns you have regarding the communication you have received from us. I wanted to highlight that our team have actively responded to your questions and concerns, and are happy to continue to do so, to help resolve any issues you may have. We look forward to continuing to help you.

2024年6月7日

Not a good review from me. Their prices for paid version was ridiculous to me but I thought I’d try the free version. I work a full time job Monday thru Friday and usually don’t start working on my website until 6 pm and they are already closed. Not good business for me if I have technical issues during the later times. They should have after hours technical support. I followed all the instructions but the loyalty program would never display on my Shopify store. After an hr of trying anything to correct it, I switched over to another loyalty program. It has less orders per month but at least I can get ahold of someone after hours through a messenger and not have to email someone and wait 6 or more hours to hear from someone. I thought the woman I emailed was a little on the rude side. I’ve been working on computers since I was 5. I’m not a dummy when it comes to following online instruction and for her to tell me they don’t have a glitch on their end kinda swerved me in a direction that I don’t want to use them now or in the future. Maybe other people can use this service but definitely wasn’t a pleasant adventure for me.

Daddy's Pet Supplies
美國
使用應用程式 36分鐘
LoyaltyLion 已回覆 2024年6月10日

Thanks for taking the time to leave us a review. We're sorry to hear that you've experienced difficulties during the set-up stage, and would love to help rectify this for you. Unfortunately, we're unable to see any contact from you regarding this, meaning we don't have contact information for you at this time. If you're able to email us on support@loyaltylion.com, we would love to help resolve this and turn around the experience you've had with us.

2024年3月26日

Very expensive app which does not do justice to the spend. It shows you how much the member spend, but it does not say anything about the costs you are putting in, so you really do not know if it paying off unless you do the detailed calculation yourself.

AND; worse of all -it is impossible to cancel! I try to cancel, get a error message on the page in the app several times, contact the support, they say somebody will help you and then you hear nothing more. And the next payment is due. Very little trustworthy, I would even call it a scam. Stay away!

HouseofDogs.no
挪威
使用應用程式 大約2年
LoyaltyLion 已回覆 2024年3月27日

Thank you for taking the time to provide feedback. I understand one of our Account Managers is working with your team directly to resolve the issues and support you moving forward. Please let us know if we can support in any other way.

2024年10月4日

Terrible service. Trying to tie you into an ambiguous 12 month term at a time, unlike other providers who clearly offer rolling terms. No form of customer service after that. Lots of apps that can offer the same service for a fraction of the price. Why try and force customers to continue to use your platform when they don't want to

Revital
英國
使用應用程式 大約4年
2024年2月7日

We were using LoyaltyLion for 2 years. One day out of nowhere they decided to 2x our price. No communication, just updating our billing price to twice what it was. After using them 2 years, they have had zero improvements besides finally updating their UI. No new integrations. The only new tool they added was "Flows" and its behind a paywall. I would recommend you look into other companies who dont have shady practices like raising your price out of nowhere. I highly recommend Toki (buildwithtoki.com) as an alternative.

plug
美國
使用應用程式 1年多
LoyaltyLion 已回覆 2024年2月14日

Thank you for taking the time to leave us feedback. We never want to feel like you’re not receiving a good level of service. Our VP has been in touch with you to share our terms and conditions and links to relevant information - we are waiting to hear back from you on this and are keen to resolve your concerns so please do get back in touch with us directly.

2023年12月25日

I recently installed the application for a new site. The application has many useful things. But I am hugely disappointed by the fact that if my store does not use a significant circulation language (English, French, Spanish) the program does not offer the possibility to do the translation yourself except for the amount of $10 per month, attention! every month not a single fee! (which would still be easier to accept) but why wouldn't it be free since I still make it and not the support team.
You disappointed me badly with this fee! It seems to me that you promote discrimination!

MIGSHOP.RO
羅馬尼亞
使用應用程式 大約1個月
LoyaltyLion 已回覆 2024年1月23日

Thank you for taking the time to provide feedback. Our Onboarding lead is keen to connect with you regarding your experience so far and has been emailing you to help, but is yet to receive a response. We do use a third party for managing translations within the app, which is why it is a separate fee. If we could do this for free, we absolutely would. We are still keen to help turn your experience around and have a number of options available to you so please do get in touch either in response to our previous emails or at support@loyaltylion.com

2024年3月24日

En suosittele. Ohjelman päivityksen jälkeen mikään ei toimi. Käyttöliittymä asiakkaalle surkea ja vaikeakäyttöinen.

Apteekkiplus.fi
芬蘭
使用應用程式 5年多
LoyaltyLion 已回覆 2024年3月27日

Thank you for taking the time to provide feedback. Our support team has been in touch regarding the issues you’re facing and we are waiting to hear back from you. We remain on hand to helping you solve any issues you are experiencing.

2023年3月21日

Terrible. My account did not work for 6 months. They never helped and no refund for it. They still have not responded to me.

LingerieDiva
美國
使用應用程式 大約5年
LoyaltyLion 已回覆 2023年3月21日

Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. We are always there to help our customers.

I’ve shared this with the team and we will be reaching out to you shortly. Please do reach out support@loyaltylion.com as well if you need anything further.

2023年7月25日

Have been trying to remove app from my store for days now and cancel my subscription. There’s no way to remove the app yourself with out the developer contacting you first . I’ve left several message with the app that I want to cancel my subscription and remove the app from my store but I’m being ignored . This app is very expensive over $400 a month and impossible to remove once installed . Shopify support is no help on this issue either . Please cancel my subscription and remove the app from my store .

Blink outside the box
美國
使用應用程式 大約4年
LoyaltyLion 已回覆 2023年7月27日

Thank you for your review! one of our Key Account Managers will be in touch to assist you with this shortly! As per previous communication - as you are billed via Shopify, this will need to be cancelled with them.

Our team will assist you in resolving this! We apologise for any inconvenience experienced.

編輯時間:2020年3月4日

Terrible support. Constant user issues and no one ever gives me a straight answer or are they even easy to get in touch with. Plus, the integrations they say they have are actually quite limited, and most require additional payment tier to use.

Safari Ltd®
美國
使用應用程式 3年多
LoyaltyLion 已回覆 2020年3月11日

Hi Safari Ltd,

A member of our support team has reached out to help - we'd love to resolve these points with you.

Thanks