Reviews (608)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention, noting its effectiveness in driving repeat purchases and increasing customer lifetime value. They appreciate features like the customizable rewards landing page and the analytics dashboard, which help track the impact of loyalty programs. The ease of integration with platforms like Klaviyo and Shopify is also highlighted, along with the straightforward onboarding process and responsive customer support. Merchants find it particularly accessible, even for those with limited technical skills.

September 1, 2016

Amazing simple to use app. Ran into some problems in the beginning but customer service was really good and got the problem fixed within hours. Amazing Program!

Princess Avenue
Canada
Over 2 years using the app
November 16, 2018

Great instant feedback on any issues. The ability export at risk customers for marketing use is incredible.

Beyond Retro
United Kingdom
Over 2 years using the app
May 18, 2023

Great tool and great team. They are quick to respond even though they are UK based for US clients. Happy with the support and the customizations.

2(X)IST
United States
Over 2 years using the app
LoyaltyLion replied May 25, 2023

Thank you for your review. Please let us know if we can help in any other way!

March 16, 2023

We've been having a great experience with LoyaltyLion with the guidance of Hannah Yaffe. She's been providing us with amazing support and feedback to all our program needs. In addition, Hannah is a lovely person to work with. She's incredibly kind and positive and has been giving us valuable help on imporving and relaunching our current loyalty program.

ALOHAS
Spain
Over 2 years using the app
LoyaltyLion replied March 16, 2023

Thank you so much for you feedback and we couldn't have said it better about Hannah ourselves! We will be sure to pass along your wonderful feedback to the team. We are so glad to hear you're getting the support for you program and we are so excited to help you see it grow!

July 3, 2019

Are you looking for Reward & Refferal program and not sure what to pick? If you are serious about your business, Loyalty lion will for sure suit all of your needs. Also this is something that weighs heavy. They give you the option of having the same loyalty program on multiple websites even with different languages with one account. you get CSM on early tiers which is awesome, there is so much value in having someone in your corner helping you with all the details and issues that may come up. I was in your footsteps once so I completely understand the hard decision you are facing so Think Long term and choose wisely!

Brandson Iceland
Iceland
Over 2 years using the app
LoyaltyLion replied July 9, 2019

Thanks for the feedback! Pleased to hear you're having success with our multi-site and multi-language functionality :)

July 17, 2023

Loyalty Lion has been outstanding. They seamlessly transitioned our rewards program, offered excellent features, and provided exceptional support. Highly recommended!

Grace and Lace
United States
Over 2 years using the app
LoyaltyLion replied July 25, 2023

Thank you for your review! We are great to hear you are enjoying the partnership!

February 22, 2022

Llevamos muchísimo tiempo usando esta plataforma y nos ha servido bastante, el soporte es excelente, te solucionan rápidamente las dudas.

Vuelo 420
Mexico
Over 2 years using the app
August 25, 2016

Love it! Great support and quick to answer your questions! So easy to use~

Haggled Jewellery
Australia
Over 2 years using the app
Edited July 26, 2021

We just did a points migration to a new Loyalty Lion site, and Sia was fantastic! Very thorough answers back with Loyalty Lion documentation as well as help with executing. Thank you, Sia! I've been wildly impressed by the onboarding and support offered by the Loyalty Lion crew. In addition to fantastic initial onboarding (filled with checklists, links to resources and examples, etc), their follow up calls months later are so helpful. In almost every Loyalty Lion call I have had, the agent has come prepared with slides filled with recommendations specifically for our company and customers based on what they see when looking at our account. Ellie and Daniel are fantastic!

MilkRun
United States
Over 2 years using the app
LoyaltyLion replied January 14, 2021

Thank you so much for your kind words about LoyaltyLion and our team! We are so happy to hear that you are loving the Support we provide 😀. I will pass your comments on to Ellie, Daniel and the rest of the team💫

November 28, 2017

So far so good! I like the interface, and the well thought out logic behind the rules. And the most important thing - intelligent, thoughtful and accommodating support!

Chocorush
United States
Over 2 years using the app