Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for its customizable loyalty programs, which integrate seamlessly with Shopify and Klaviyo. They appreciate the ability to create a personalized Rewards landing page, trigger emails, and enhance customer engagement. The app is praised for boosting repeat purchases, customer lifetime value, and revenue. Its onboarding process is smooth, with a supportive team, and its customer service is highly responsive. Merchants find the reporting and analytics tools helpful for tracking program success. The app's ease of redeeming rewards, handling of international rewards programs, and currency conversion are also appreciated. The integration with Klaviyo and the ability to reward customers without always giving out monetary discounts are seen as significant advantages.

November 7, 2016

We are very happy with Loyalty Lion, and our customers love it. It works seamlessly with our online store and our Shopify retail POS, which is really important for us. I'd give it 5 stars except for the fact that it's a costly program when your customer base is as large as ours. However, it truly has created loyal customers who like collecting points, so the cost is worth it in the end.

The Village Vaporette
Canada
Over 7 years using the app
July 31, 2017

Great app, does the trick well. The only downside is the pricing of extra features. That is way to expensive.

Topkidsfashion
Netherlands
Over 6 years using the app
October 1, 2021

I use this app to generate repeat orders and to give my customers something back. Staff have always been helpful and supportive and go the extra mile when I have ever needed help. It's nice to find a company that gives help so freely even when you are not on the most highly paid plans. I dont find the app as easy to use as it could be but it does work. I would improve areas of HTML so that non tech people could create emails and templates that work. i would enable emails to customers within LL that were freely created too. But all in all this is a good app and I have now been using it for three years.

Winternational.co.uk
United Kingdom
About 6 years using the app
October 16, 2020

The app is pretty easy to use. The account manager and customer support teams were super helpful during our loyalty program launch!

Plum Goodness
India
Almost 5 years using the app
LoyaltyLion replied October 28, 2020

We are so pleased that you are enjoying our platform and the support that you are receiving from your account manager and our team 💫We really appreciate your feedback!

January 3, 2017

Easy to use, easy for customers, works very reliable and offers a lot of features. Although the new pricing model is a bit of a pain, specially if you have multiple shops.

lauraslittleboutique.com

Llb Usa
United States
About 4 years using the app
May 20, 2020

Great! little app that we have now been using for couple of years. Love the ability to reward customers for shopping with us. Tangible rewards that can be tracked for every $1 spent rather than resorting to lucky draws that do not reward customers evenly

Thanks
Sam
ilovetunics.com

I Love Tunics
Australia
Over 3 years using the app
LoyaltyLion replied June 11, 2020

Thanks for the review! It is great to hear that you're enjoying rewarding your most loyal customers. 💫

June 11, 2018

Very expensive and all the better features are more. That being said it is worth the money. It is a great program and offers a lot of features that make it worth the cost.

I do wish the in cart additions and a bit more customization was available but I do enjoy the customer service and it makes the program valuable.

Oh Hello Stationery Co
United States
Over 3 years using the app
November 12, 2021

Amazing customer service team to help you through your requests and issues. Overall a good app, just wish that the app could have more automated features and a better experience over the POS system.

Velo Velo Singapore
Singapore
Over 3 years using the app
September 10, 2016

Great add on, great customer service from the support staff, really happy and it is boosting our customer retention well.

I would like to see tighter integration of social referral buttons on the product pages (out of the box) but i am pretty sure I will be able to work out how to do this using their API when i get a chance.

Good stuff though keep up the good work loyalty lion

Mauds Fabric Finds
United Kingdom
About 3 years using the app
March 31, 2021

The support staff is incredibly helpful! They genuinely care about your store. Loyalty Lion helped increase our customer value overall. Very easy to use.

'47
United States
Almost 3 years using the app
LoyaltyLion replied May 10, 2021

Thank you for taking the time to leave us a lovely review😀