Reviews (623)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

July 2, 2014

These guys are constantly evolving this app for the better. It has an amazing new design and some great new features. The long term benefits of this app to store owners is huge!

OneWiseMac
United Kingdom
Almost 2 years using the app
October 22, 2016

Great App and would highly recommend!

Fashionfoodmusic
United States
Almost 2 years using the app
November 27, 2020

Like the app. wish I had more time to get to figure out some of the features, but I do like the app.

Brookes Fluffy Monkey Bums
United States
Almost 2 years using the app
LoyaltyLion replied December 11, 2020

Thank you for leaving us a review! 💜 We are really happy to hear you're enjoying the app and we're excited to see your loyalty program's success. Our lovely support team are always on hand to talk through any features you'd like to explore 😊

April 9, 2021

Best loyalty program we've found. But what's most impressive is the team and their dedication to ensuring you build the program that suits your brand best.

Zorali
Australia
Almost 2 years using the app
LoyaltyLion replied May 10, 2021

Thank you so much for your kind words about LoyaltyLion and our team, I'll make sure to pass this feedback onto them🦁

March 16, 2023

Great app and setup was a breeze . We've been using Loyaltylion for 2 years now and we have seen an healthy uplift in repeat purchases

HipKids
Australia
Almost 2 years using the app
LoyaltyLion replied March 16, 2023

Thanks for the awesome review about LoyaltyLion. We’re so pleased to hear it's working and helping you see that uplift in your purchase. We know these can be such trying times and we love to hear how it's helping businesses like yours! We’ve passed your kind words on to our product team. If there is anything else we can do, please let us know.

October 23, 2023

We’ve had a great experience working with LoyaltyLion for our Rewards program for the last two years. As a beauty retailer on Shopify, LL was extremely easy to set up. It gave us the flexibility to create a compelling program unique to our business, design a Rewards landing page that was customized for our brand, and helped us drive repeat purchase and grow CLTV - all with minimal lift from our engineering team.

After evaluating multiple platforms, we chose LL because of their singular focus on providing best-in-class loyalty programs (vs. others where loyalty is one of many offerings), complete feature set, set up tools that allowed marketing/non-technical people to do the heavy lifting to get the program up and running, and Klaviyo integration that made it easy to trigger emails and drive engagement through our program throughout the customer journey.

Our onboarding point person, Luana, was awesome and helped us get to the exact implementation we were looking for and launch on time to meet our goals. Their landing page builder was great because we were able to quickly set up a V1 rewards page and launch the program.

Our customers love the program and it’s super easy for them to redeem points. LL has been very easy to maintain and report on, giving us a fun way to engage with our best customers and drive additional revenue. When we need help the team is always responsive and kind.

LL has been a great partner for us! Highly recommended.

NakedPoppy
United States
Almost 2 years using the app
LoyaltyLion replied October 30, 2023

Thank you for taking the time to share such a positive review! We are delighted to hear that you are happy with your loyalty program and the support you have received from Luana, whilst your customers enjoy redeeming their points on the platform!

November 30, 2017

Been using it for several months and has worked well for us, just make sure names or emails are spelled exactly like they are written including punctuation or it won't grab them under members :)

Beconline
Canada
Almost 2 years using the app
August 26, 2014

This app has been fantastic so far, you really need to grab it while it is being promised for $19.95 a month forever for shopify customers.

Their customer service replies are superb and I am more than willing to wait anxiously for the facebook functionality and other features.

There is a little question mark? at the bottom left of the app where you can contact support - it lets you vote on ideas to come - very clean and fun interface

This page here http://feedback.loyaltylion.com/forums/217155-feature-requests also shows the requested features and their progress.

I highly recommend these guys.

Low Carb Canada
Canada
Almost 2 years using the app
November 17, 2023

Loyalty Lion is very easy to use and Hannah is a fantastic success manager. Very dedicated, always there when you need her and our review calls are helpful and very insightful.

getvoila
Germany
Almost 2 years using the app
LoyaltyLion replied November 20, 2023

Thank you for your positive feedback, we are happy to hear Hannah is offering you all the support and guidance you need!

November 4, 2020

Was amazing how fast we were able to get our loyalty program implemented on the site and James was a pleasure to deal with. Also love how customizable everything is.

Culprit Underwear Store
United States
Almost 2 years using the app
LoyaltyLion replied November 5, 2020

Thank you for taking the time to leave us this lovely review! We are so pleased that you love our customisation features and onboarding process 😀I pass on your kind words to James and the rest of the LoyaltyLion team🦁