Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for its customizable loyalty programs, which integrate seamlessly with Shopify and Klaviyo. They appreciate the ability to create a personalized Rewards landing page, trigger emails, and enhance customer engagement. The app is praised for boosting repeat purchases, customer lifetime value, and revenue. Its onboarding process is smooth, with a supportive team, and its customer service is highly responsive. Merchants find the reporting and analytics tools helpful for tracking program success. The app's ease of redeeming rewards, handling of international rewards programs, and currency conversion are also appreciated. The integration with Klaviyo and the ability to reward customers without always giving out monetary discounts are seen as significant advantages.

September 6, 2021

Loyalty Lion integrated seamlessly for us. The onboarding process was easy and fast and we've been using it for over 6 months now. Their customer service and responsiveness is also excellent.

Rufus and Coco Australia
Australia
About 1 year using the app
September 28, 2020

Super helpful team! Got back to me within a timely matter and helped resolve any questions or issues I had.

Stackedskincare
United States
About 1 year using the app
LoyaltyLion replied October 27, 2020

Thank you for leaving a review, your feedback means a lot to us. We are really glad to hear you are happy with the service our team are providing 😀 I will make sure to feedback your comments to the team 🦁

August 24, 2016

Great app to increase loyalty from your customers. Has serval options to create your own Loyalty program!!

Woof Toys And Treats
United States
About 1 year using the app
February 13, 2023

Hi, Katie was very fast and helpful. We asked her if we could update our tier names and in less than a day the job was ready.
We are very happy with loyalty lion!

Sparkle Society
United States
About 1 year using the app
LoyaltyLion replied February 13, 2023

Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!

March 20, 2017

Haven't started using it yet, but very happy with the solutions they provided when they replied to my two emails.

Divaland Lights
Australia
About 1 year using the app
Edited November 19, 2019

Loyalty Lion's platform isn't perfect, but it achieves most of what we wanted to do and way more than the competitors we looked at. Their team is professional and helpful, but there is a delay from the US to the UK.

All in all I give them 5 stars for having the right balance of features and customizability. Thanks LL

Wildish
United States
About 1 year using the app
April 30, 2015

Integrating our website with Loyalty Lion was an absolute breeze; Charlie and his team were really on the ball with our needs and expectations. The concept itself is a perfect tool for us, rewarding our loyal fans and encouraging customer engagement.

GREMLINS COLLECTION OUT NOW
United Kingdom
About 1 year using the app
Edited June 22, 2023

Loyalty Lion managed our Transition from another Loyalty Program efficiently and successfully. Luana - our Customer Success Manager - was, and continues to be, very attentive while we learn and manage the new system. That said, the software itself is very intuitive and easy to operate, from both a merchant and customer experience. We're looking forward to growing into the program and utilising all of it's amazing features and benefits. We have received excellent support and ongoing guidance from Christian and look forward to continue growing and expanding our Loyalty Program.

Moana Bikini - Australia
Australia
About 1 year using the app
LoyaltyLion replied January 30, 2023

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience transitioning your Loyalty program. Let us know if we can do anything else for you.

April 22, 2020

What an excellent system! I had it running within a couple of hours. Since then I've spent a little more time customising things and It looks extremely polished (if I do say so myself).

Ellie was there to hold my hand the whole time via live chat, I'm extremely happy with the timeliness of the responses, and the quality of the information provided. It feels like the message was read and replied to thoughtfully, not just auto responses.

Auto Batteries
New Zealand
About 1 year using the app
LoyaltyLion replied June 11, 2020

It is great to hear about your experience. Thanks for sharing your feedback about Ellie too, we'll be sure to share your kind words with her. 💫

January 22, 2016

The support team at Loyalty Lion is fantastic! Kerri and her team have gone over and above to implement all our requests, and it's much appreciated. The application itself is very good, and provides excellent customisation options in terms of styling, rewards, and redemption rules. Five stars.

Oraorganic
United States
About 1 year using the app