Reviews (624)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer retention and revenue through effective loyalty programs. They praise its user-friendly interface, customizable features, and seamless integration with platforms like Klaviyo and Shopify. The robust analytics dashboard is particularly appreciated. Exceptional customer support is noted, with an efficient onboarding process and proactive service from the support team, enhancing both functionality and user experience.

December 8, 2022

We have loved working with Loyalty Lion. Our account rep Vicky Vitkay was so helpful setting up our program for us. She took the time to sit down and review everything with us and gave great feedback on our program and also shared great examples. She was always very responsive and checked in with us as well! Overall a great experience!

Pink Chicken
United States
About 1 year using the app
LoyaltyLion replied December 14, 2022

Thank you! We’re thrilled you had a great experience with our Onboarding team! Your feedback is appreciated, and we hope to be of help again soon!

September 27, 2016

Loving this app! I haven't had it very long but it is easy to set up and easy to use! I had a questions and my email was quickly answered to help me solve my problem. I know this will do great things for my business!

Shop Blondies Bouique
United States
12 months using the app
Edited December 23, 2020

I think a loyalty programme is REALLY something important to reward your customers. I really like this app and the customer service is awesome. The suport is really great and responding time is always very fast!

Dresses Boutique
Netherlands
12 months using the app
LoyaltyLion replied June 11, 2020

Thanks for your review. We really appreciate your support. 😊

June 6, 2023

Great program so far! We had a few issues trying to customize our rewards page, but everyone on the Loyalty Lion team was helpful and responsive, especially Sammy. I'm excited to see the value this rewards program will bring to our store.

Spread The Love Foods
United States
12 months using the app
LoyaltyLion replied June 8, 2023

Thank you for your review! We will pass this feedback onto Sammy - We can’t wait to see great value this provides to your business too!

July 1, 2014

Have been using it for almost 2 months and still using it. What i like about this app is the layout is very neat and it is user-friendly for both seller and consumers. Great features and there's always improvements. Besides that, the staff is always very helpful and open to feedback for new enhancement. Furthermore, they do have plans (without limiting the features) which cater for small businesses. Thumbs up!

Roundeworld
Singapore
11 months using the app
June 30, 2018

love it, most cost effective solution on loyalty plans

Null Audio Studio
Singapore
11 months using the app
November 24, 2021

Great support and onboarding. The software is easy to use. In addition, we had few onboarding calls and documents which were helpful. the onboarding team helped us with many ideas to set up the loyalty programm.

Livinguard Germany
Switzerland
11 months using the app
October 19, 2018

Tried other apps and shopped around, absolutely love this app the Best!! It does everything perfectly, it's so easy to set up an it integrates with my other apps well.

50 Shades "Boxed Secrets"
United States
11 months using the app
May 12, 2020

I installed this app about 7/8 months ago. It was very easy to use, and I've been able to tailor my needs. It also has a lot more to offer, that I hope to utilise, as my business grows. My main positive though is, the customer service is FANTASTIC. I have contacted them twice with a query. Once BEFORE i was a customer and once recently. Both occasions happened to be bank holiday weekends. Not expecting an answer until 3 or 4 days later, I got an answer BOTH times within 24 hours. Cannot recommend them highly enough and I'm looking forward to utilising the app more in the future.

Pop In Candy
United Kingdom
11 months using the app
LoyaltyLion replied June 11, 2020

Thanks for sharing your feedback and we are glad to hear you have found our app easy to use and customizable. I'm also very happy to hear about your experiences with our support team, I will be sharing your kinds words internally. 💜

September 24, 2020

Great app and Hannah was a brilliant help when I had to remove it! I no longer need it so this is my only reason for removing. Really great app and wonderful customer service! Highly recommend!

Emily Hare
United Kingdom
11 months using the app
LoyaltyLion replied October 23, 2020

We are really sorry to see you go! But I will forward your kind comments onto Hannah and the rest of the team 😀 Wishing you all the best for the future 💜