The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
What a stupid app
I deleted app but I still see the widget on my shop
Hi there, we're sorry that you found our app difficult. If you still having issues removing the widget you can follow the instructions here. (https://help.loyaltylion.com/account-management/shopify-uninstall-loyaltylion)
Urban Juice Press
The program has it's issues. We've set it up so that each month, all of our reward members get an automatic email with an update on the total points he or she has along with the points obtained in the past month. Well we did an audit and it appears that every single customer of ours received "0" (zero) points in the past month and that info was conveyed in each email sent to each individual. It's upsetting because this kind of wrong information sent out to every one of our customers leaves a bad experience and negatively affects our brand. We even had some customers sending us upset emails. Hopefully these guys get their stuff together!
Hi there, we're sorry to hear about your bad experience with LoyaltyLion. We just want to clarify that this was a result of an error that we have fixed so will not happen again. If you want to find out more information on our loyalty emails and how we have set them up, you can find it in our Help docs here. (https://help.loyaltylion.com/)