The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Very professional, quick, responsive staff. Asked a question my customer had and they responded within a short period of time and covered the question thoroughly. Laurence was very professional and efficient as well! Very pleased.
Thanks for the review! It is great to hear about your experience with our customer success team. 😊
This app is great so far and the Loyalty Lion team is very helpful. All our questions have been answered promptly and every issue is solved right away. Their customer service is excellent, Laurence and everyone else has been so helpful. We would definitely recommend this loyalty app to any Shopify business looking for this type of service.
Hi Earthwise Beauty,
Thanks so much for your review. It is great to hear about your experience with our customer service team and I'll forward your kind words onto them.
Seacoast Pop Up
When I had a question, Laurence responded very quickly and was so helpful! The app is really user friendly, too. Additionally, my customers are excited about using their points. This has been a great experience.
Thanks for sharing your feedback. I'll be sure to forward your kind words onto Laurence. 😊I'm glad to hear your customers have responded well to the program too!
It's a really great app. My costumer really love to use it and it brings me a lot of reccurent sale. Thank you Loyalty Lion!
Hi Milie Bijoux,
Thanks for your review! It is great to hear that your customers are loving the program 😊
Never Fully Dressed
I deliberated using LoyaltyLion and a few other similar programmes and a year into using it I am delighted with my decision and results. From the dozens of questions I had, to on-boarding and some recent refresher training for customer services nothing has been a stretch for the LL team. We are having fantastic success and always finding new ways with our CSM's assistance to find we can continue to get more out of it and more importantly as can our customers!
Hi Never Fully Dressed,
Thank you for the review! It is great to hear about your onboarding experience and I will be sure to forward your kind words to the Customer Success team.
I set up this app primarily to grow my referral traffic. I'm still on the free plan, and trial the referral enhancements. I've got a few days on the trial remaining, but already know that i will be keeping it. I loved how easy it was to set up and the seamless integration with my store. The help articles were intuitive. The support team is amazing and they really do respond within minutes. A big thanks to LaurenceTownsend... Super efficient, in importing my data so I didn't lose a minute in letting my customers know that we were live!
I can see myself easily moving on to the Small Business plan as my business grows. It's just a tad pricey for the scale of my shop right now, but hopefully this app will help me grow my business.
Hi Coffee Notes,
Thank you for the review. It is lovely to hear about your experience with Laurence from our customer success team and we're glad to hear about your seamless setup!
This is a great app that is easy to use and works perfectly with our store! We'd highly recommend it to anyone looking for a loyalty/rewards scheme app. The customer service team are amazing and always on hand to help with any queries. Big thank you to Laurence who has been extremely helpful and kind.
Love from the Magnum Tattoo Supplies Team
Thank you so much for your review, we love hearing your feedback! I will be sure to pass your kind words onto Laurence. Thanks again, Caitlin
Glamour and Lace Boutique
What an awesome little app. It is super easy to use. Support is unbelievable. Answer all my questions and help me with everything I need. My customers absolutely love the rewards program
Thank you for your kind words about our support team! It is great to hear about your experience with our app. 💜
It's very user friendly and we believe it will help our business a lot! Also the emlployees were very helpful.
Thanks for sharing your kind words about our support team. Good luck with the program and rewarding your most loyal customers. 💜
Pop In Candy
I installed this app about 7/8 months ago. It was very easy to use, and I've been able to tailor my needs. It also has a lot more to offer, that I hope to utilise, as my business grows. My main positive though is, the customer service is FANTASTIC. I have contacted them twice with a query. Once BEFORE i was a customer and once recently. Both occasions happened to be bank holiday weekends. Not expecting an answer until 3 or 4 days later, I got an answer BOTH times within 24 hours. Cannot recommend them highly enough and I'm looking forward to utilising the app more in the future.
Thanks for sharing your feedback and we are glad to hear you have found our app easy to use and customizable. I'm also very happy to hear about your experiences with our support team, I will be sharing your kinds words internally. 💜