Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for its customizable loyalty programs, which integrate seamlessly with Shopify and Klaviyo. They appreciate the ability to create a personalized Rewards landing page, trigger emails, and enhance customer engagement. The app is praised for boosting repeat purchases, customer lifetime value, and revenue. Its onboarding process is smooth, with a supportive team, and its customer service is highly responsive. Merchants find the reporting and analytics tools helpful for tracking program success. The app's ease of redeeming rewards, handling of international rewards programs, and currency conversion are also appreciated. The integration with Klaviyo and the ability to reward customers without always giving out monetary discounts are seen as significant advantages.

May 25, 2023

Great support from Abi, who was extremely helpful, patient and dedicated to solving our issue. Thanks again.

Weekend Offender
United Kingdom
About 1 year using the app
LoyaltyLion replied May 25, 2023

Thank you for your review! We will pass on your comments to Abi directly, I am glad we could help and we are looking forward to continuing to deliver the best service!

May 19, 2023

Great team and support so far. Very helpful and quick response time. Looking forward to see what we can achieve with this tool :)

DE PURELEI
Germany
7 months using the app
LoyaltyLion replied May 25, 2023

Thank you for your review! We are looking forward to seeing your loyalty programme progress too!

June 7, 2023

Excellent customer support. Great ongoing support from Sathiya, he was a huge help and managed to solve all my issues.

Beach City
United Arab Emirates
Almost 3 years using the app
LoyaltyLion replied June 8, 2023

Thank you for your great feedback! We will pass this on to Sathiya!

August 24, 2023

Hannah has been an incredible help, taking the time to understand our brand and requirements to optimising our loyalty scheme.

Pipers Farm
United Kingdom
Almost 3 years using the app
LoyaltyLion replied October 17, 2023

Thank you for taking the time to leave us a 5* review, we're all thrilled to hear that Hannah has provided you with nothing but a stellar service!

August 9, 2023

Duraan was very helpful and quickly answers my questions about the changes in the tiers. Excellent merchant support.

Pink Moon
United States
Over 1 year using the app
LoyaltyLion replied October 17, 2023

Thank you for your positive feedback, we are delighted to hear you were happy with the support you received. We take pride in the service we provide to all our customers and our fantastic customer support team is always here to answer any other questions you might have!

September 13, 2023

We integrated Loyalty Lion recently and it was an absolute pleasure working with our onboarding manager Jason. The platform speaks for itself but the communication and work from Jason was top notch.

Jaded London
United Kingdom
3 months using the app
LoyaltyLion replied October 17, 2023

Thank you for your positive feedback, we are delighted to hear that you were happy with your overall onboarding experience and Jason's advice!

June 2, 2023

Loyalty Lion have an exceptional customer support team, working with Sammy Newton on our integration and programme has been a huge help.

Harklinikken Dubai
United Arab Emirates
10 months using the app
LoyaltyLion replied June 5, 2023

Thank you so much for your great feedback! We will pass this on to Sammy directly!

-Team LoyaltyLion

June 15, 2023

The app has been a wonderful addition to our company. Duraan was very helpful and knowledgeable. Perfect Customer Service!

One Big Happy
United States
Over 3 years using the app
LoyaltyLion replied June 22, 2023

Thank you for your great review! We will pass this on directly to Duraan

May 23, 2023

Great Service from First Contact to Launch. Jonathan was with us for each step of the onboarding and responded thoroughly to the many enquiries we had prior to launch. The app is intuitive and easy to use, while the Analytics are a big plus that will allow us to bring our Loyalty game to the next level. Recommended !

hemproutine.it
Germany
About 2 months using the app
LoyaltyLion replied May 25, 2023

Thank you for your review! We will pass your comments onto Jonathan directly! Please let us know if we can support in any other way

May 30, 2023

Jonathan has been helpful getting us up and running so far.

Looking forward to seeing what loyalty brings!

Free Soul
United Kingdom
3 months using the app
LoyaltyLion replied June 1, 2023

Thank you for your review! We will pass this on to Jonathan directly!