Banana Avenue Boutique
The app experience is not bad, it's just not designed for a small business just starting up from a finance perspective. Their automated emails reminding customers about points are a necessity but it is an enhancement that you have to pay $59 a month for. I had to find another alternative because the customers were accumulating points and it just sat there and it's too much work to do it manually.
日本での運用を前提にした評価です。 ● 良いところ -> 日本円にも対応していて翻訳もできる 日本円にも対応しており、翻訳機能もあります。無料から利用できる点もありがたいですし、小規模でストアを始めて、まだ利益がそれほどないけれどポイントでユーザーに還元したいと考えているマーチャントにとってはメリットがあると思います。 ● 良くないところ -> 翻訳データを引き継げない Languagesメニューでの翻訳箇所は350箇所以上あるので翻訳にはかなり根気と時間がかかります。それにも関わらず翻訳結果をエクスポートする機能がありません。 １つのショップを運営するマーチャントにとってはよいのかもしれませんが、パートナーとしては増やすたびに翻訳し直しになるので、英語圏以外で使用するのは大変に感じます。 ※ サポートにこの件を問い合わせいたところ「希望している機能は存在していないのでコピペして対応してください」という回答でした。 Languages画面で翻訳したデータをエクスポート、インポートする機能をリクエストしたいです。
Thank you so much for taking the time to leave us a review. We're really pleased to hear you like our free plan option. Your feedback around translation export is really appreciated - I'll be passing your comments onto our product team! 💫
There are better apps for free and the pricing is ridiculous although customer help is on point and very fast
Hey E&X Team,
Thank you for taking the time to leave us a review - we're really grateful for your feedback! Whilst we do offer a number of paid plans, we also have a free plan which allows you to start small and incrementally add paid features only as you need them. Feel free to try this out and reach out with any questions you might have - we'll be happy to help! ✨
dOSA Natural Skin Care Products
Good luck trying to cancel any part of this service! I still haven't figured it out. Worse than pulling teeth and very frustrating.
Hi dOSA Natural Skin Care Products,
Sorry to hear about this issue, I have been in contact with our Customer Success team and they have reached out to you regarding solving this issue.
Please let them know if they can help any further.
Country Pursuits & Capture Boutique
In principal it seems like a great App however to get features that are truly beneficial it'll cost you upwards of $400 a month. You can add small 'plug-in' apps but they are clunky and don't work easily. And then when you uninstall the App cause its costing a fortune and doesn't deliver - they keep billing you and the only way to undo it is by email - which never gets answered.
So, do yourself a favour and just avoid this app. Unless you have a MASSIVE budget. In which case I am sure your IT guys will develop a bespoke one anyway?
Hi there, sorry to hear that you weren't happy with our pricing. We offer a number of plans to cater to all budgets. Some features, however, must remain exclusive to higher paying plans as they require technical work. I have noted your comments concerning our plugins so that we can look into adjusting these to make them more user friendly.
If you'd like to chat more about your payment problem please email us on firstname.lastname@example.org and we can schedule a call to sort this out.
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Furry Feline Creatives
Was excited when we started using this, but then it does not offer what we did compared with its competitors. This is also getting so much spam accounts.
Hi Furry Feline Creatives, sorry to hear that you are getting a lot of spam accounts. We do have some advice on avoiding these if this is still an issue? Feel free to get in contact at email@example.com. We'd also love to know what future elements you'd like to see on LoyaltyLion, we are always looking for new ideas!
poorly optimized, slows things alot, coupons can't stack. Expensive.
Hi there, thank you for your feedback. Sorry that LoyaltyLion did not live up to your expectations. We've worked hard to make sure our app doesn't slow down the load time of your site, you can find out more information here. (https://help.loyaltylion.com/account-management/site-performance)
Unfortunately, we cannot stack coupons due to a restriction by Shopify, however, we do have the option of offering giftcards as rewards (if you're on the Classic plan) that can be stacked! Get in contact if you would like more information!
I guess it's great for someone who doesn't want a lot of control over their customer lists. Or maybe if you're just starting up. We've had a customer list with rewards for 5 years and trying to import existing customers and their points - with everything having to be sent to Loyalty Lion first - not even being able to delete a customer. That doesn't work for us.
Hi there, thank you so much for your feedback! We understand why would want these features and we are looking at ways to implement them. At the moment, it is not possible to import customers without fixing them in Shopify, we also cannot delete customers unless it's done through Shopify either (however you can block them). You have highlighted points that have been raised before and rest assured, we are working on them.
Simple Pleasure Designs By Jennifer Fehr
I really loved the look & feel of this App - but I too found the pricing very deceiving! I believed that with my small bus I could use it for FREE or at least at a minimal cost & over time when I reached the 400+ orders per month I could afford to pay for the features I wanted. Then after setting it all up & promoting it to my customers I realized I would need to pay quite a bit of $$$ each month just to run the 3 features I selected. Unfortunately I am fairly disappointed. It was quite unclear that FREE was clearly not the case!
Hey there, thank you for your feedback. We do offer a basic free plan, however we are unable to provide all of our features on this plan. We have worked hard to ensure that we offer a loyalty program to cater to all budgets however, some features are exclusive to higher plans as they involve a lot of technical work on our side. If you would like to find out more about our free plan, take a look here. (https://help.loyaltylion.com/getting-started)