LoyaltyLion Rewards & Referral

We moved from another loyalty program to Loyalty Lion and had a great experience with the migration. Our onboarding manager Sammy helped us throughout the process and that made the journey so much easier. So far the app is working well, no particular issues. I particularly enjoy their analytics dashboard that helps us understand the impact of the program on our DTC business. Having used 2 loyalty apps before I find Loyalty Lion to be the most robust and comprehensive out of all 3. We're finally happy with the app we use and don't need to migrate again.

Sent a help question on Tuesday 7th - Duraan replied on Wednesday giving me the help I needed. The direction he gave me was very easy to follow and led me directly to what I needed .... Thank you.
Only thing was there was no help readily available to answer my question for our senior management.

We are very happy with Loyalty Lion, as it provides a wide range of easily integrated features to engage and foster customer loyalty. The programme is generally very user-friendly, especially when it comes to customer management or setting up rules and rewards. Some areas for improvement include internal user management (currently, users can only be deactivated, not deleted), the set up of new users (we've encountered some issues with password creation here) and the usability of some integrations, like Reviews.io. Despite these minor drawbacks, the support from our Customer success Manager (Vicky) is consistently excellent, and we always look forward to our quarterly business reviews with her.

I've been using this app for loyalty services, and I highly recommend it. It provides excellent support and assistance in setting up the system, along with creative ideas to keep improving our loyalty program. The only drawback is that we can't schedule rules to automatically enable offers and promote events. Other than that, it's a fantastic tool for enhancing customer loyalty.

I am very happy with both the product and the service. I sent a help question and received a prompt reply from Anusha. Her explanation was clear and to the point. She has been very helpful with our queries. Thank you.