Anmeldelser (1.457)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 86 % af bedømmelserne er på 5 stjerner
  • 6 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 5 % af bedømmelserne er på 1 stjerner
21. juli 2023

So far so good! Lucky Orange is providing us with some interesting insights, and some ideas of where we can improve our site.

Maileg USA
USA
8 måneder bruger appen
Lucky Orange LLC svarede 8. august 2023

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!

Cheers - Emilia from Lucky Orange

1. marts 2021

Not only is this very addictive, but very valuable, and the support team is great, and efficient in replying

SophisticatedSofas
Storbritannien
11 dage bruger appen
Lucky Orange LLC svarede 4. marts 2021

“Very addictive” and “Very valuable” are words we love hearing from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review (and your kind words for our support team)! We’re here if you have any questions.

Cheers - Jordan from Lucky Orange

17. januar 2024

Terrible customer service. Downgraded to the free version months ago and was still getting charged for it. The app clearly says I have no plan active and am on the free plan, yet I still got charged $9 a month for it. After multiple attempts to get in contact with customer support, I was told I wouldn't be able to receive a refund and that the only way to stop getting charged is to uninstall it (even though I have the free plan active).

BestLEDSigns
USA
9 måneder bruger appen
Lucky Orange LLC svarede 19. januar 2024

We recognize where your confusion may have come from and are actively working with you to resolve your concerns. Until your message just a few days ago, we don’t have a record of any communication from you since June 2023.

We see that you haven’t confirmed a plan change yet to downgrade your account to a free account, but we can help you with that. Please respond to our latest email so we can assist you with downgrading your account and issuing your refund.

I look forward to hearing from you soon.

Best regards - Kelsey from Lucky Orange

8. januar 2021

Great app ist perfect to have an overview over your shop. You can see the customers live. Great 5 stars.

readable art
Tyskland
11 dage bruger appen
Lucky Orange LLC svarede 12. januar 2021

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Kelsey from Lucky Orange

25. marts 2023

i recommend this app to anyone who wants to see exactly what their customers do on their website. Very good and I love it a lot

NightsMarket
Australien
8 måneder bruger appen
Lucky Orange LLC svarede 28. marts 2023

Thank you for the recommendation! Happy to hear you love using Lucky Orange on your site. We're here if you need anything!

Cheers - Bradley from Lucky Orange

28. oktober 2021

This app is great for new and existing business owners. Provides great insights on where your site is performing well and where you can optimize it. Justin was super helpful and answered all of our questions!

AMEERA HAMMOUDA
USA
10 dage bruger appen
Lucky Orange LLC svarede 29. oktober 2021

Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else!

Cheers - Justin from Lucky Orange

24. august 2023

Great app to capture customers' reviews and the support team has been fantastic and so accommodating! Highly recommended!

Luna Beauty Supplies
Australien
10 dage bruger appen
Lucky Orange LLC svarede 25. august 2023

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Emilia from Lucky Orange

Redigeret 28. maj 2021

Im very happy with this app and the team. In the beginning it didnt worked. But the team helped me very quickly. im now in the free plan but im sure that i will change it in the future when im succesfull.

getsomevibes
Tyskland
10 dage bruger appen
Lucky Orange LLC svarede 28. maj 2021

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this five-star review, and happy tracking!

Cheers - Bradley from Lucky Orange

Redigeret 9. juli 2020

The heatmaps take for ever to download the data. And 90% of the time the page crash before the end of the download. I tried to decrease the amount of data by creating a sub segment and request data for only 1 day . But the same thing happened. I contacted the support team 1 week ago, but did not receive any answer.
Slidebooks Consulting (www.slidebooks.com)

Slidebooks Consulting
Australien
10 måneder bruger appen
Lucky Orange LLC svarede 14. juli 2020

This is definitely not the experience we want you to have! Please accept my apologies for the inconvenience and frustrations. After connecting with you, I hope you will give us a second chance and that we can earn a more glowing review in the future. As always, I’m here if you have any questions or would like to talk further.

Cheers - Bradley from Lucky Orange

30. marts 2017

This app has to be "THE" most frustrating thing to watch in action. Your tortured watching your customers come and go WITHOUT buying anything! It offers NO solution to WHY and HOW to correct anything on your site. 3 stars because its useful spying on yourself. But thats ALL it is. A spy tool. This is neither an negative or positive review. Just my experience so far.

Unique Accessories For Phone
Canada
9 måneder bruger appen