Lucky Orange Heatmaps & Replay , 1.146 anmeldelser

Lucky orange has been an invaluable tool for us over here at EVAmpify. Will definitely continue using them for years to come. Great support too if you ever have any questions or concerns.,

Jordan was excellent in guiding me through Lucky Orange features. We are confident they can help us improve our sales and overall website experience.

We get a lot of people to our website, that is many sessions. However, our orders are a fraction of sessions. We were referred to Lucky Orange to help us drill down were the weakness is with our website shopping experience. We did the free trail and in 1 day maxed out sessions. I had a call scheduled with Justin the next day. I was so glad because I was having a hard time interpreting all the data. He made it simple. Once you know how to navigate all the data, it turns in to valuable insights. Thank you, Justin, and Lucky Orange.

Lots of data to explore! After GA4 I am looking for ways to know what is best for my traffic and conversion, and this app looks good. I'll schedule a call with them to take advantage of all the features.

It is indeed an attractive feature and gave me a lot of optimization inspiration during the trial period. However, I still hesitated when I decided to officially pay because the price was not low and I couldn't afford it and had to delete it.

By far the best app I have installed in my store up until now. I really like how easy it is to understand the data. Lucky Orange has made my life easy.

Worth having it!

Really useful and I definitely recommend it - it's helped me improve the sections that people tend to stop and look at when they land on my store which has definitely improved my conversion rate.

Update to response: The recordings are NOT traffic bots. I don’t run traffic ads. Only conversion ads with low traffic, high intent. I get maybe 15 visitors a day from these ads ( which are accurately reflected within heatmap apps and my ads account) .

These bots are crawlers. That means if you have any products listed on Google or in Facebook or IG shop both platforms will run crawlers to your site. These crawlers run anytime you list a new product, change your price or run a sale. So if you're having a sale they will run bots to every single product page that is a part of that sale durning the length of that sale and a couple days after to reflect the new retail, non sale pricing. So if you have 2,000 products that are a part of that sale you will get 2,000 crawlers a day during that sale and a couple days after. If you list 20 new products in a day you will have 20 crawlers that day....ect.

These crawlers do this to transfer and update information in real time. So no, Lucky Orange is not recording bot traffic for you to know. They are recording crawlers ( which every single site NEEDS to have if using either platform to list products on them). Not all bots are bad. Some are NEEDED. They just shouldn’t be recorded and add to your traffic count because they are not real shoppers so have no purpose to be on the dashboard because heatmaps and recordings are for you to better understand your shoppers, not crawlers.

So IF you don't run sales or list lots of new items, IF you don't list products on Google, Facebook or Instagram shop and IF you don't run ads then Lucky Orange is for you. Otherwise expect to pay for thousands and thousands of crawler traffic, not real clients) .

Original review:
Allow bots to recorded in an effort to up your replays to up the price for your shop.

I used this app for months and months because I loved their layout. Unfortunately they allow bot views to be tracked to up the cost for your store. This means if you use Google to list products or run any Facebook ads anytime either crawls your site it is listed as a recording. It's impossible to block IP's from either of these as each view is a different IP for each bot visit.

This last month I had over 3,000 recordings from bots from Facebook and Google alone. It drove up my recordings sessions AND made it impossible to sort through real client replays. I reached out for support previously and they said they can not exclude bots from the recordings as it was not something that was possible to do..... Shopify itself excludes bot visitors from your daily visitor count as well as I have come to find out all other replay apps do as well. Even apps that show you recently viewed products have triggers in place to remove data from bots. So in essence, that response from them was not correct. If every app can, they can too.

I reached out again about this and crickets so I finally uninstalled the app. It's clear they don't want to remove bot views in order to get more money from their clients. I would of had this app for the life of my business if they would have put features in place ( like literally all other apps are able to do ) to prevent the tracking of bots. They care more about the money than their clients and that is not how a business should be run. Caring about your customers experience yields more sales long term than quick cash grabs.

I would stick to literally any other replay app instead of them, especially if your store is linked in anyway to Google or Facebook ( which I would imagine most are). Not only are they going to get as much money out of you as possible, they are going to do it by running up numbers that are not actual client recordings AND it makes it impossible to sort through bot recordings to get actual insights from real customers. Imagine going through 700 recordings and only 100 of them are real people.....

I had a great experience with Lucky Orange in seeing how the customers interact with our website. Especially Emilia was a great help in starting out and understanding the app and functionality better.

The information on the analytics you can get from lucky orange that you can't get from just shopify are awesome. Especially the feature of the heat maps is very unique and very useful.