Anmeldelser (1.456)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 86 % af bedømmelserne er på 5 stjerner
  • 6 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 5 % af bedømmelserne er på 1 stjerner
17. marts 2020

This app does not work.
The support is non existent, has been around 72 hours since I had dropped a query regd the app not showing any data/ not opening up still there is no reply.
Please be careful before subscribing to their prepaid plans.

RDKL-U
Indien
Cirka 2 måneder bruger appen
Lucky Orange LLC svarede 18. marts 2020

I’m so sorry for your experience. I’ve tried to reach out several times to connect with you, but I haven’t been able to get in touch. On the surface, it sounds like this ...

Redigeret 9. februar 2021

The unsolicited emails are very annoying. They tell me that I signed up to receive such emails, but I didn't. So I try to unsubscribe, and it says I must log in before I can unsubscribe. But I can't log in. So I can't unsubscribe. Please stop spamming me.
UPDATE:
After posting my review, they emailed me again and asked me to call them on WhatsApp so that they can resolve the issue. What the heck. ...

GMERCH
Australien
Cirka 2 måneder bruger appen
Lucky Orange LLC svarede 9. februar 2021

We’re very sorry for your experience. We strive to provide exceptional service and technology to all of our customers. Our eagerness to ensure you’re getting the most out of ...

31. maj 2020

It's not working correctly, when I have on shopify store and google analytics visitors lucky orange it doesn't work at all...and after that it reach a "limit" about the first monthly fee, after not working, and it just don't work anymore! So don't waste your money. The customer service is not helpful at all.

Core Cool Things
Australien
Cirka 2 måneder bruger appen
Lucky Orange LLC svarede 13. juli 2020

Please accept my apologies for your frustrations! We are sorry for your experience and want to work with you to resolve any outstanding issues. We have a high standard of ...

15. august 2016

If I could give them a less than 1 star I would. Their support is crappy and the do not respond in a timely fashion. They give answers just to count that they answered but it is clear that they never read the issues you are having. This was giving me wrong dates and not showing sales. Try find a better way to track your customers. Not this app, not worth it

Hipgearshop Com
USA
Cirka 2 måneder bruger appen
19. januar 2023

I have tried this app twice - and the heatmap doesn't work. It fails every time it attempts to load. Not worth the money. The Vitals app has replays that actually work.

jD Bath Co
USA
Cirka en måned bruger appen
Lucky Orange LLC svarede 20. januar 2023

Thank you for your feedback. We have tried to get in contact with you to get to the bottom of this issue. At your earliest convenience, please send an email to bradley@ ...

12. november 2019

they steal your money, don't install the app. once you uninstall it then they keep charging you and they don't tell you. they just sneakily add it to your shopify bill so you don't notice. lucky orange is a bunch of thieves, avoid them

The Travel Buddy 5000
USA
Cirka en måned bruger appen
Lucky Orange LLC svarede 12. november 2019

We are currently working with the merchant to resolve this right away. It seems there may have been a misunderstanding on how billing works for 3rd party apps and we are ...

25. februar 2016

Very pretty app. Doesn't work, but it looks great. I used LO for 3 weeks, during which time it never reported reliable data. For example, LO consistently reported that I had a conversion rate of at least 150%. In other words, for every 2 people who put an item in their cart, 3 people checked out! Awesome! Other data was also consistently off and never matched Shopify's or Google Analytics' I ...

Maui Tropical Soaps
USA
28 dage bruger appen
3. marts 2023

uma tristeza.. segui o passo a passo e diz que o iframe está bloqueando o acesso do app.. só que ele está instalado

Oriula
Brasilien
27 dage bruger appen
Lucky Orange LLC svarede 8. marts 2023

Thank you for your feedback. Here is a link to our iframe guide for Shopify merchants: https://help-preview.luckyorange.com/article/287-the-iframe-guide-for-shopify-merchants ...

12. juni 2023

The app is good, but the support is bad, i am having wrong data going to different stores, i have been sending emails to the support team but there is no proper response. their live chat support also doesn't work 99.99% of time they are offline.

Paula's Choice Malaysia
Malaysia
24 dage bruger appen
Lucky Orange LLC svarede 12. juni 2023

Hi there - Thanks for reaching out. I’m glad our support team was able to talk with you to get your issue resolved. Our time zone differences are likely why you couldn’t ...

4. september 2019

useless app i paid monthly fee expected to get service as its worth but noooooooooooooooooooooooooooooo

Saracko
Cambodja
23 dage bruger appen
Lucky Orange LLC svarede 6. september 2019

I am so sorry to hear we didn’t meet your expectations! We would love to connect with you to answer any questions you may have about Lucky Orange and how you can leverage our ...