Lucky Orange Heatmaps & Replay

Great insight into your website traffic and customer browsing patterns.
The ability to deep dive the data is welcomed.

The data presented is however not 100% accurate... for example the daily breakdown / count of source traffic does not add up to "All Visits".

I have used the Lucky Orange app for a couple of years now and it has brought a ton of valuable information on our website to increase the volume of sales. The recordings and heatmaps have been my favorite to gain insightful information as to how clients have navigated around our website.
You will get a lot of use out of this app!

Amazing app! I started thinking about how to further optimise my Listings, but without valid data, it's like stepping in the blind.
After a quick search I discovered Lucky Orange as one of the leading applications for Heatmaps and data tracking.
Installation and setup was super easy and just after a couple of days I get fascinating insights into my customers journey, which elements in the listings they see and how many of them not even reach the strongest and most convincing parts of the listing.

I already did some minor improvements but looking forward to do a bigger change after validating some more data.

Thanks for the awesome application!

We used Lucky Orange for about a year, then discovered Microsoft Clarity, which is completely free and does everything we needed. Around that time, we thought we had downgraded our Lucky Orange plan. Their app showed a message saying “No active subscription,” so we assumed it was canceled.

Turns out that message was a bug, which their team later admitted. In reality, we had been getting billed $303.20 per month the entire time — for 16 months — totaling $4,851.20. We had no idea. There was no downgrade confirmation, no email notification, and no way to tell from inside the app that billing was still active.

We didn’t use the tool once during that period. We believed the subscription was canceled. Their support team reviewed our case and still refused to refund anything. They claimed it was our responsibility to know we were subscribed, even though their own UI said otherwise.

We’re now escalating through our Shopify Plus team to recover the funds.

This product is not worth the risk. If you need heatmaps and session replays, Microsoft Clarity is free, more transparent, and works better. We do not recommend Lucky Orange.

I previewed the app on my own and found it to be helpful.

When I got the overview from Justin. Then things really clicked and be way clearer as to how insightful Lucky Orange is.

It provides great context for what actions we need to take to ensure we're providing the best shopping experience for our customers.

Lucky Orange has been a game-changer for understanding how customers interact with our site. The live visitor recordings and heatmaps helped us optimize our layout and catch issues we wouldn’t have seen otherwise. Highly recommend for any small business!

WOW! I wish I knew about this sooner to be honest. It has proven to be so useful in the first few days I was able to diagnose the customer journey, determine shortfalls in page design, understand user experience, and tailor my site according to the detailed insights provided by Lucky Orange. I actually feel lucky I found this app. It was so easy to install and get going that I felt like it was there the whole time waiting to be unlocked.

I'm yet to have an official onboarding call where I can understand the full benefits of lucky orange. but already through my minimal understanding I have been able to understand how people are navigating through my website and at what point they are likely to leave before checking out. I'm excited to keep using lucky orange. It's like a crystal ball into what's working for customers and what's not so you can make improvements and track results.

We were able to make updates to our site within the first week of installing Lucky Orange. The data provided was helpful with seeing our customers journey.

I've been using Lucky Orange for a couple of weeks and I love it! Right away I started getting insights by watching recordings of user activity on the site and I can see the changes I'll make from that data being really beneficial to my stores conversion. Can't wait to dive in more and see the rest of the functionality!