Lucky Orange Heatmaps & Replay , 1.175 anmeldelser
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the heat maps never work. Seems to be a waste of money with no real insights and it seems to slow the site down.
We’re so sorry for your experience; it’s certainly not one we want any of our customers to have. We contacted you several times to resolve your concerns but haven’t heard back from you.
Lucky Orange is fully committed to transparency into how our technology operates and affects your website. Our code is loaded asynchronously, meaning it does not load on your site until the essential elements like your product pictures, navigation, CTAs and more have loaded and are fully functional. As a result, Lucky Orange shouldn’t slow down your site. Here’s a link to a document that provides more detail: https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website.
We’d like to look into your specific concern further, so please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com. Again, we apologize for this experience and hope to hear from you soon. Once these issues are resolved, we would be more than happy to reset your free trial.
Cheers - Bradley from Lucky Orange
Been using Lucky Orange for around two weeks now. It's great to see and understand how customers are interacting with our website. Justin was great in helping me understand this app's potential and I look forward to using it a great deal going forward. Definitely worth looking into if you're interested in seeing how others interact with your site.
Thank you for leaving us a 5-star review! Our team is dedicated to providing world-class customer support, and we're happy to hear that you had a positive experience on your demo call. Please let us know if there's anything else we can do for you in the future.
Cheers - Bradley from Lucky Orange
A great app which is great value compared to its competitors. Also the support has been top notch!!!
Thank you for the five-star review! Happy to hear you had a good experience with our team. Please don't hesitate to reach out if there's anything else we can help you with.
Cheers - Bradley from Lucky Orange
Really easy integration via the Shopify plug in and the customer service is super accessible.
Keen to ensure you get the most from Lucky Orange!
Thank you for your review! We love that we’ve been able to impress you with an easy installation, onboarding, customer service and technology. We’re here if you need anything else!
Cheers - Justin from Lucky Orange
the great app to check the quality of your store
This app is great. i loved using it. it really helped my clients get back to the cart and fulfil their orders. thank you for the great facilities.
Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!
Cheers - Kelsey from Lucky Orange
Recieved an extended Trial for proper testing! Definitely Recommended to Try it!
This app is great, very useful tool for making sure our customer experience is top quality with real, quantifiable data.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Jordan Meeker
Ill give this app 3 stars because its very efficient but for some reason the app won't launch for me from my Shopify app screen and its so annoying
Thank you for your review. As I mentioned in my emails, sometimes an adblocker or another browser extension can get in the way and prevent you from signing into Lucky Orange through Shopify. To work around this issue, we recommended disabling your adblocker for LuckyOrange.com. You can also try to sign in through a new Incognito window (Chrome), Private window (FireFox) or InPrivate window (Edge).
We’ve scheduled several calls with you over the last few days to resolve this issue, but unfortunately we haven’t been able to reach you. I hope that we’re able to connect soon.
Regards - Bradley, Director of Client Services, Lucky Orange
I'm fairly new to using this app - but so far so good. It's very powerful - and both the real life view and the recordings have been a huge asset to understanding how users use my site. Customer service is excellent too.
Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Kelsey from Lucky Orange