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Love the intuitive set up-in a business where my time is everything that is a massive win. The sales team are enthusiastic and know their product in side out which is thoroughly engaging and inspires you to use. I'm looking forward to really see the extent of what LO can show me in terms of UX data and learnings
Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Jordan from Lucky Orange
LO is a good way to track visits, however, not all visits record and/or play. The conversion funnels and analytics are helpful tools to see where visitors drop off and to check how successful social media campaigns were to drive traffic to our site.
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that firsthand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Jordan from Lucky Orange
Really helps us understanding how the user interacts with our system, 1 star minus as it cant track vector tracing which would be super useful for our shop
We appreciate your review and feedback! Seeing what people who visit your website do and experience is invaluable! We appreciate your suggestion to track vector tracing. I've already passed your feedback to our product development team. Thanks again, and we're here to support you if you need anything!
Cheers - Jordan from Lucky Orange
I'm at the beginning of my business, only a few sales and that's why I'm on the free plan.
I fail to follow the steps of visitors because many records are not visible and I fill the limit with some "visitors" without a second of time visiting the site. I try to delete it regularly, but today I didn't have the chance and when I deleted those "visitors" it doesn't show new visitors, it only offers Upgrade - I don't have money for it at the moment, but when sales start, of course I will be on the plan with a larger number of visitors.
We appreciate your review! Even on the free plan, you get access to 20+ features to learn more about what your visitors do and experience on your store. We appreciate the budget constraints that can come with running a small business, which is why we offer both a free plan and a plan specifically tailored for Shopify users who are just starting out with their online store and looking to grow their traffic and customer base. Regarding deleting sessions, we would like to connect to talk through why this isn’t needed and clarify how sessions are counted toward your plan limit. Please reply to the last email from our team referencing this review to get the conversation started. Thanks again for your review, and we’re here to support you if you need anything!
Cheers - Justin from Lucky Orange
I'm not sure whats going on but only a couple of seconds of visitors are being captures on my website, but whenever I try watching my own screenshot it is complete. So am not sure if is because they close my website after just a couple of seconds, or the app is just crashing as soon as visitors try to na navigate and click anything. I haven't seen anyone click anything on my website aside from me and shopify support people
We appreciate your feedback. While we strive to capture all visitor data, there are certain isolated circumstances that may prevent us from tracking someone on your website, such as the visitor’s browser extensions that block tracking. Please respond to my last email to initiate a conversation and allow my team to begin thoroughly researching why this may be occurring. I look forward to connecting soon!
Best Regards - Emilia from Lucky Orange
Good app but would be preferable if it was accessible directly on shopify and not on a separate weblink. Also it does not seem to record accurately all visitors.
We’re thrilled that you’ve been able to gain insight from Lucky Orange visitor behavior. When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your website. We also appreciate your feedback regarding an embedded app within Shopify and have passed it along to our product development team. Regarding your comment about Lucky Orange not recording accurately for all visitors, could you please send an email to support@luckyorange.com referencing this review? There are several common reasons why some visitors aren’t tracked, including those mentioned in this help document: https://help-preview.luckyorange.com/article/275-faq-why-some-visitors-aren-t-tracked. Our team would like to take a look at your experience and find a resolution if needed. We look forward to hearing from you soon and appreciate your review!
Cheers - Emilia from Lucky Orange
very good software, nice to use, but some functino is not easy to uderstand and use, I would like to give 4.5 star.
Thanks for leaving us a review! When you get the chance, could you please send an email to support@luckyorange.com referencing this review? We would be more than happy to find the best time in your schedule to meet for a free app tour! This is a complimentary service we offer all users to introduce them to our 20+ features and answer any questions they may have. After your tour, you'll be a Lucky Orange expert even for the features you don't currently understand. We look forward to hearing from you soon, and thanks again for your review!
Cheers - Emilia from Lucky Orange
It is extremely helpful to see how customers visit my site and understand where I can improve my Shopify store
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for your review, and we’re here should you need anything else!
Cheers - Justin from Lucky Orange
I'm starting to use, looks interesting, however I need more time to explore the features.
Thanks for your review! We would love to offer you a free 15-minute tour of your app to help you learn how to use our 20+ features, including our new Discovery tool! Reply to the last email from our team referencing this review, and you'll be able to find a time to connect that works best in your schedule. Thanks again for your review, and we look forward to hearing from you soon!
Cheers - Jordan from Lucky Orange
Lucky orange have been a useful tool to track interactions and behaviour. But there are big improvements that need to be made for the extension to work fully properly.
Thanks for leaving us a review, and we're happy that you've found our tool useful! Visitor behavior insights are invaluable when you want to improve and optimize your website. Regarding your feedback, can you please respond to your last email from our team referencing this review? We value your feedback and would like to learn more about your experience. We look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange