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Customer service is very responsive. I was able to figure out what was going on with our conversion fairly quickly upon installing. This has given my business such valuable insight.
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Emilia from Lucky Orange
Emilia was absolutely wonderful - great customer service. The whole team is really working to make us happy. Thank you!
Those are words we love to hear, Sarah! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Thanks again for your review, and happy tracking!
Cheers - Emilia from Lucky Orange
Very helpful!! Walked me through everything I needed help with. Very quick and easy.
I love talking with our customers about how to best leverage Lucky Orange! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Emilia from Lucky Orange
After trying a couple apps this is the best. The heatmaps and replay functionality are the best i've found and very helpful for optimization.
It's an honor to earn the title of "the best!" Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Heatmaps and session recording let you visually see exactly what people do and experience on your website. Thanks for your review, and happy tracking! We're only an email away should you need anything!
Cheers - Emilia from Lucky Orange
Lucky Orange app helps me understand our customers' behaviors and what they do on my site.
Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Justin from Lucky Orange
Great app for new and existing shopify stores. The ability to check customer sessions and reporting does help understand customer behaviour and what we can do to maximize conversion.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Thanks for this five-star review, and happy tracking!
Cheers - Emilia from Lucky Orange
Lucky orange have been a useful tool to track interactions and behaviour. But there are big improvements that need to be made for the extension to work fully properly.
Thanks for leaving us a review, and we're happy that you've found our tool useful! Visitor behavior insights are invaluable when you want to improve and optimize your website. Regarding your feedback, can you please respond to your last email from our team referencing this review? We value your feedback and would like to learn more about your experience. We look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
During just the 7 day trial I was able to view recordings of customers navigating my website and create tangible next steps. I realized which apparel designs I should prioritize in restocking first as I saw people were not ordering due to those out of stock sizes. There were pages and link on my site I needed to update with either new products or missing items. I was also able to notice that two of our mug designs were getting more clicks/views than I thought, so I made sure to prioritze their visibility and create more content to promote them and place them top of mind for customers. So many great insights with this app!
Wow! It sounds like you were able to dive right into your visitor behavior to find insights that helped you optimize your store. Love that you were able to see which items should be restocked first or prioritized with more visibility. Thank you for sharing the Lucky Orange, and we wish you continued success! If you need anything, please don't hesitate to reach out to our team.
Cheers - Emilia from Lucky Orange
This app has been excellent so far! I have been able to help identify short coming on my website in just the 2 days I have used the app fully. Emilia was so helpful with understanding the plans available and how the app works. I recommend this app to anyone that is struggling to understand where the dropoff of sessions is happening. :D Thank you Lucky Orange Team
Love to hear that we impressed you with visitor behavior! When you can see exactly what people experienced and did on your website, you can make changings in real-time that help improve the customer experience and your sales. It's a win/win! Thanks for your review and recommendation! We would love to hear what you think of our new Discovery feature!
Cheers - Emilia from Lucky Orange
First day in and I'm impressed. Interface is intuitive and lovely, and the support is great. Most importantly, it does exactly what we were hoping it would and more. I can't help smiling watching real customer sessions - so cool!
We love to impress our users from the very start! Being able to see how your visitors interact with your store first hand can make all the difference. Nothing feels better than finding ways that make your customer experience better than ever! Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Jordan from Lucky Orange