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Excelente servicio al cliente y muy útil la herramienta para buscar mejorar la tasa de conversión.
¡Gracias! - Justin from Lucky Orange
so far its been a great experience. a couple of minor issues, but they are resolved by using chrome. its been a great tool into insight into customer behavior
We're so glad we could resolve your issues! We strive to impress all of our users with exceptional technology, onboarding and support. We're always happy to help! Thanks for your review, and reach out should you need anything else!
Cheers - Justin from Lucky Orange
I have been using the app for the two week trial period and I am not overly impressed. The recordings are very choppy. Also not very user friendly in my opinion. I do like that it is showing my visitors, but sometimes I am not sure if they are organic visits or what because the are often not even long enough to trigger a recording. I will try for another two weeks and see if I can figure it out.
Thanks for your feedback. We’re glad that you’ve been able to see what people are doing on your website, and we’d like to offer you a personalized walk-through tour of our app with one of our experts. This complimentary 15-minute tour will take you through our 20+ features and demonstrate how to maximize the benefits of Lucky Orange. I’ll make sure to address your recording issues and highlight where you can find the source of your traffic. We strive to make visitor behavior easy to access and understand through features such as optimizable segments. These are pre-loaded and ready for you to identify segments of visitors including frustrated or confused visitors.
We know your schedule is busy, so we have made it convenient for you to choose a time that works best for you. Please respond to my previous email to schedule your tour or use this link: https://calendly.com/esmith1214/15min. I look forward to hearing from you soon, and I’ll watch my inbox for your email.
Best Regards - Emilia from Lucky Orange
Emilia was fantastic! She responded immediately to my email and she also answered my question so I was able to complete what I was doing!
Thank you for such kind words! My team and I are always happy to help our users. Visitor behavior is such an asset to your digital toolbox, and it uncovers so many hidden pain points that can impact sales. Thanks again for your review, and don't hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
The app is good and easy to use. For the the only issue is the price, for small company like me it´s to much for the starter....
Thank you for your feedback, and we’re glad that you enjoyed using Lucky Orange. We understand your frustration with pricing, which is why we offer a free plan and a plan designed for our Shopify users who are getting started with their store and building traffic and customers. Our tool continues to evolve to bring you more value through 20+ features, such as daily email reports, multiple question surveys, dynamic heatmaps, optimizable segments and more. Hope this helps, and we're here should you need anything!
Cheers - Emilia from Lucky Orange
This is one of the best apps I use. It helps me a lot in my store!
Thrilled to hear how Lucky Orange has made a positive impact across your website! Visitor behavior sheds so much light into the customer experience, and we can't wait to see how you use it to grow your business. Thank you for this five-star review, and we’re here if you need anything else!
Cheers - Emilia from Lucky Orange
I really like the app. Easy setup and simple to use.
Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your Shopify store and growing your business. Thank you for your review, and we’re glad to be a part of your store's journey. Happy tracking!
Cheers - Emilia from Lucky Orange
I refer to Lucky Orange reporting before I make any change on my site, and it's more user-friendly and easier to navigate/find what I need than many of the alternatives I've explored. Highly recommend!
Thank you so much for your kind review! We're thrilled to hear that you find Lucky Orange easy to use and navigate. Visitor behavior makes spotting areas to improve your website easy. Thanks again for your review and recommendation. If you need anything, don’t hesitate to reach out! Happy tracking.
Cheers - Jordan from Lucky Orange
With the intuitive interface and powerful features of this app, we've gained invaluable insights into user behavior and site performance. From heatmaps to live visitor recordings, this app offers everything we need to optimize conversions and enhance the overall shopping experience. Highly recommended.
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and recommendation! Don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
They used to be extremely valuable, but have lost it as they increase prices without adding any extra value nor fixing the core service issues. Recordings are still cut off about 5/10 times. 7/10 times it doesn't record the interactions. It does not align with the unique visit stats of other applications (like Google), but they claim theirs is the exact number.
Price increases should bring in value to your supporting customers. I will have to move on. Thankfully, competitors are more affordable and have more features. Too much competition to be this unreliable and expensive.
Thank you for sharing your feedback with us. We truly value your continued business over the years and are committed to resolving any issues you've encountered. Our team has been proactively reaching out to address your concerns and discuss the issues you've encountered. Please feel free to respond to my latest email to schedule a brief discussion on Google Meet. It’s likely the issues you’re seeing are due to visitors leaving your store within a few seconds, which would generate a no data recording.
It is normal to see discrepancies between analytics tools regarding the number of visitors tracked because of tracker blockers visitors may have in place or differences in when and how various analytics platforms trigger their tracking code. We’d also be happy to walk you through some of the new features we’ve added to Lucky Orange prior to raising prices including email reports, multiple question surveys, optimizable segments and new integrations.
I look forward to hearing from you soon.
Best regards - Bradley from Lucky Orange