Rezensionen (845)
Anpassen
-
Nach Bewertung
It's not live and very inaccurate.
Had the app before we used Shopify and it was great. But on Shopify the app does not install correctly. Support is very slow and not really helpful. They advised to just login outside Shopify but the app didn't even install the tracking code. I could say all the great features of lucky orange, but if you're looking for a Shopify app that just works or has great support when it doesn't, keep looking. Really wanted this to work since we've used lucky orange for so long but going to see what's better suited for Shopify and maybe more focused on just tracking rather than all the extra nonsense they are spreading themselves thin with.
We appreciate your feedback and apologize for your experience. Looking in our help ticketing system, I can see that our team was able to respond to your help tickets within several hours, though time zone differences as well as limited weekend hours prevented this turnaround time on one occasion. Please accept our apologies if it came across that we weren’t responding quickly. We strive to provide superior customer service to all of our customers, and you are no exception.
As we mentioned in our email outreach, we need some additional information to resolve the issue you’re experiencing. If you could reply to our latest email, we can have our development team investigate further and take us one step closer to resolving your issue.
I’d also be happy to talk with you directly to help resolve this issue. You can respond to my last email to schedule a time to hop on a quick screenshare or you can call +1-913-291-2375, or we can meet via WhatsApp, Microsoft Teams or Google Meet if that’s more convenient.
I look forward to connecting with you soon.
Regards - Bradley, Director of Client Services, Lucky Orange
the heat maps never work. Seems to be a waste of money with no real insights and it seems to slow the site down.
We’re so sorry for your experience; it’s certainly not one we want any of our customers to have. We contacted you several times to resolve your concerns but haven’t heard back from you.
Lucky Orange is fully committed to transparency into how our technology operates and affects your website. Our code is loaded asynchronously, meaning it does not load on your site until the essential elements like your product pictures, navigation, CTAs and more have loaded and are fully functional. As a result, Lucky Orange shouldn’t slow down your site. Here’s a link to a document that provides more detail: https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website.
We’d like to look into your specific concern further, so please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com. Again, we apologize for this experience and hope to hear from you soon. Once these issues are resolved, we would be more than happy to reset your free trial.
Cheers - Bradley from Lucky Orange
This app does not work.
The support is non existent, has been around 72 hours since I had dropped a query regd the app not showing any data/ not opening up still there is no reply.
Please be careful before subscribing to their prepaid plans.
I’m so sorry for your experience. I’ve tried to reach out several times to connect with you, but I haven’t been able to get in touch. On the surface, it sounds like this should be an easy fix, and I would still love to walk you through it. Please send me an email back directly. You can also reach out to our main support team at support@luckyorange.com or +1-913-735-9032. Let’s get this issue resolved!
Cheers - Bradley from Lucky Orange
I have tried this app twice - and the heatmap doesn't work. It fails every time it attempts to load. Not worth the money. The Vitals app has replays that actually work.
Thank you for your feedback. We have tried to get in contact with you to get to the bottom of this issue. At your earliest convenience, please send an email to bradley@luckyorange.com.
I look forward to hearing from you soon.
Regards - Bradley, Director of Client Services, Lucky Orange
Doesn't function and emailing support gets no answer.
Very pretty app. Doesn't work, but it looks great. I used LO for 3 weeks, during which time it never reported reliable data. For example, LO consistently reported that I had a conversion rate of at least 150%. In other words, for every 2 people who put an item in their cart, 3 people checked out! Awesome! Other data was also consistently off and never matched Shopify's or Google Analytics' I worked with LO and Shopify tech support on these issues. Shopify said the problem was definitely on LO's side, and LO eventually just gave up without even a "sorry, we couldn't fix it" email from them. Beautiful app with meaningless data and ineffective support. Not impressed.
The app is good, but the support is bad, i am having wrong data going to different stores, i have been sending emails to the support team but there is no proper response. their live chat support also doesn't work 99.99% of time they are offline.
Hi there - Thanks for reaching out. I’m glad our support team was able to talk with you to get your issue resolved. Our time zone differences are likely why you couldn’t catch us on live chat since our standard support hours are 9 a.m. to 5 p.m. CDT, Monday through Friday.
Best Regards - Bradley from Lucky Orange
The app is an absolute rip-off, it doesn't let you see your past visitors when you run out of viewer credit and forces you to upgrade to even see your old data... very disappointing
You should still see data for visitors you’ve already tracked without having to upgrade as long as it is within your plan’s data retention window, which is 30 days for the plan you’ve selected. If you’re not seeing that data, please check to make sure you haven’t uninstalled our app (which makes it unable for you to access your data) and that you’re not searching for data that is beyond your 30-day retention window.
We’ve reached out to you to help you with this issue. If you’re still having issues accessing your data after checking the above steps, just respond back to one of our messages and we’d be happy to help you out.
Bradley from Lucky Orange
l'application fonctionnait jusqu'au jour j'ai payer un abonnement, du jour ou lendemain l'application ne fonctionne plus et je n'ai pas réussi à contacter le service client !
We appreciate your feedback and apologize for your experience. Did you contact support@luckyorange.com? We haven’t been able to find any emails to our support desk from your email address. To get the ball rolling on resolving this issue, please respond to the email I sent to you shortly after you left this review. I look forward to hearing from you soon.
Best Regards - Bradley from Lucky Orange