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I've been using Lucky Orange on and off for a few years now and have not found an app that is as intuitive and easy to use as Lucky Orange to view what my customers are looking at. Having an exceptional website is crucial in this era of marketing as the standards for e-commerce are as high as ever in consumers' eyes.
Lucky Orange allows me to understand the pains and weaknesses in my website.
Its new AI feature is also great! Customer service is super responsive and effective at solving my problems.
Highly recommend, and you should have Lucky Orange forever as long as your e-commerce website is up.
Wow! Thank you for sharing the Lucky Orange love. We've already shared it with the rest of our team. You're right - it's crucial in this era to make your website the best it can but, and you can take out the guessing with visitor behavior. We're thrilled that we're enjoying our new Discovery tool! We love using it too! Thanks again for taking the time to leave us a review, and don't hesitate to reach out if you need anything.
Cheers - Emilia from Lucky Orange
This is a great app. I was looking for an app that could track user behavior in such detail.
Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your site and growing your business. Thanks for your review, and happy tracking! We're here if you need anything!
Cheers - Emilia from Lucky Orange
Great app!
gives highly valuable insight into customer behavior and helps you analyze issues with the store and helps you make improvements.
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out should you or your team need assistance in any way.
Cheers - Emilia from Lucky Orange
Disappointed with the Performance.
I had high hopes for this app, but unfortunately, it didn’t meet expectations.
From the first night, I encountered issues—it wasn’t recording visitors to my website. I contacted support, and while the agent acknowledged the problem and escalated it to the technical team, the issue remained unresolved.
A few days later, the app still wasn’t functioning properly. It reported zero visitors from our home country, despite multiple visits, including my own, which weren’t recorded.
Ultimately, the app didn’t work for me, and I can’t recommend it based on this experience.
We’ve reached out to you about this issue and confirmed we do see visitor session recordings in your account. We always strive to deliver visitor recordings as quickly as possible and in rare cases, it can take a few minutes for the data to process and populate in your account. It seems like you may have experienced some slight delays in the data processing but would love to test this further with you to see if it was one-off or if there is some other issue we haven’t identified yet.
Please respond to my last email as I would like to connect with you personally to ensure all of your issues are fully addressed and resolved. If you didn’t receive my earlier email, you can also reach out through support@luckyorange.com. I’ll be monitoring both my personal and support inboxes for your email and look forward to connecting with you soon.
Best regards - Bradley from Lucky Orange
Honestly as a small buisness owner this is a must have, It literally has everything you could think of. Like heatmaps, and stuff. Its really cool how you can view customer sessions to see how they use your website
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Emilia from Lucky Orange
This app is great for in depth information that is crucial for the growth of my webshop. Customer service is also on point, even a boarding call is available to get you started off on the right track. Thanks guys!
Thank you for such kind words! We take pride in providing our customers with both great technology and customer support. We’re glad to hear that you’ve been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking!
Cheers - Jordan from Lucky Orange
It didnt work for our Impact theme, the hole recording is gliched so we sadly could not use the replays feature. The support said, its currently a bug but it will not be fixed right now. There was no more effort to try and fix my issue. I asked for a refund since the app is not wokring like intended, that was over a month ago, i was charged with 40€ even after chainging the plan to free.
I even have the promis for the refund written, on email, but sadly that has not happened jet.
Dissapointed to say the least
We appreciate your feedback. The custom Shopify theme you’re using handles image carousels in a way that prevents Lucky Orange from capturing visitor data. Additionally, your refund has been issued, and we appreciate your patience. As I mentioned in my email, we had to wait for Shopify to charge you before we could issue the refund. That’s why you saw the charge on your account, which we then immediately refunded once it came through.
If you have any other questions, don’t hesitate to reach out. I look forward to hearing from you soon.
Best regards - Emilia from Lucky Orange
This app is really amazing, It gives us real-time insights of visitor behavior, helping us spot and fix small issues to boost conversions. The customer support is also top-notch—quick and helpful.
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! We appreciate you sharing Lucky Orange love for our technology and our support team! If you need anything, we're just one email away.
Cheers - Emilia from Lucky Orange
Been really impressed with them and it's been a game-changer for our website. I love how I can see exactly how visitors interact with our pages every day and it's helped us spot little issues we never noticed before, and fixing them has boosted our conversions.The customer support team deserves a shout-out too - they're always quick to respond and super helpful. It's been worth every penny for us.
"Game-changer” is a phrase we love to hear from our customers! Seeing what your customers experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Also, thanks for the kind shout-out to our support team. We love to support our users and strive to provide superior service. Thank you for your review, and don't hesitate to reach out if you need anything else. As we always say, we're just an email away!
Cheers - Emilia from Lucky Orange
Fantastic app! Works brilliantly really giving an insight to the customer experience
It sounds like you’ve been able to dive right into the insights and find ways to improve your Shopify store. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Jordan from Lucky Orange