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the application works, BUT I can’t renew the subscription due to bugs in their platform, the button for online chat with support does not work, so don’t wait for help online, only by mail.
Thank you for your review, and we apologize for the inconvenience. As I mentioned in my responses to your help ticket, it appears that your store was disconnected from our app which resulted in the difficulty upgrading. I included what should hopefully be an easy solution in my last email that can be done within a few minutes.
Per your concern about online chat, our Shopify-based contact is an away form. While we have live chat available on our website, our support defaults to email if all chat operators are currently helping other customers. We reply to emails as quickly as possible to make sure we can get a quick resolution to our customers. You are no exception - based on when we received your initial email, our team responded within the same day.
I’d also be happy to talk with you directly to help resolve this issue. You can respond to my last email to schedule a time to hop on a quick screenshare, or we can meet via WhatsApp, Zoom or Google Meet if that’s more convenient.
I look forward to connecting with you soon.
Best Rewards - Bradley, Senior Director of Client Services, Lucky Orange
nice app, useful and very nice to store for optimiz the website and categories of website, very nice app.
Love to hear that you’ve been able to learn more about your visitors to optimize your store! We would love to earn your 5-star review as you continue your journey with Lucky Orange and have had time to experience the full value of our insights! Don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Bradley from Lucky Orange
My store is relatively new, just 3 weeks old. I went through many useful apps that would add value to my store, till I came into Lucky Orange Heatmaps app and without a doubt, this is most important app now on my store. Love it.
Thank you for leaving us a five-star review! We're thrilled you love Lucky Orange. Using CRO tools like our Session Recordings and Heatmaps can greatly impact your site's user experience. Please don't hesitate to reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
this app is THE one you never knew you needed until you have it installed - and then you don't know how you lived without it.
within the first two minutes of using it, and looking at the recordings of my visitors - i could tell where they were confused, what made sense, and what didn't. seeing that was and is invaluable.
you won't regret it - the insights will lead you to a better business.
Cool app, let you watch recordings of the people who browsed your site.
This app is extremely good. I was looking for a heatmap sort of app and I came across Lucky Orange and I'm so glad I did. I'm still using the free trial version but I'll definitely continue my plan. Using this app I understood why my visitors aren't converting.
So sick of this app.
Not only don't the number of visitors tie up with Shopify, but it doesn't even list visitors that I know visited. They say it's all because Shopify records very short visits and they don't but there's a lot more missing than that.
I just logged on, saw a live visitor, watched their movement, then, it didn't show up on the list of recordings.
Lots more examples of missing data.
I've tried talking to support. I just got a standard reply, I don't think anyone actually read my email.
Is it worth having this app with these problems? Probably not, half information is misleading information.
The app used to work well some time ago but now it does not work in any way. Not one single recording. No answer so far from the support. We will now use another app. What a shame!
Yikes - that’s not the experience we want you or any of our users to have. We apologize for the inconvenience. Our team would love to look into this issue for you to get it resolved.
Over the last week or so, we’ve attempted several times to contact you to get the ball rolling on resolving your issues but haven’t yet been able to connect. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.
Again, we apologize for this experience. Once these issues are resolved, we hope you’ll give Lucky Orange another try. We would be happy to reset your free trial for you at any point. We hope to hear from you soon.
Cheers - Bradley from Lucky Orange
Incredibly useful app. Lucky Orange lets you see all your visitor's movements and provides the most accurate business intelligence that will allow you to make decisions in the future. I'm not a technical person and I still have a lot to explore as far as this app's functions but I'm very happy with it. Great value for money too.
i recommend app for every to must use... it very informative
luck orannge gives me a very self explanatory report.
Thank you for your review and recommendation! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Bradley from Lucky Orange