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This app is extremely good. I was looking for a heatmap sort of app and I came across Lucky Orange and I'm so glad I did. I'm still using the free trial version but I'll definitely continue my plan. Using this app I understood why my visitors aren't converting.
i recommend app for every to must use... it very informative
luck orannge gives me a very self explanatory report.
Thank you for your review and recommendation! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!
Cheers - Bradley from Lucky Orange
The app used to work well some time ago but now it does not work in any way. Not one single recording. No answer so far from the support. We will now use another app. What a shame!
Yikes - that’s not the experience we want you or any of our users to have. We apologize for the inconvenience. Our team would love to look into this issue for you to get it resolved.
Over the last week or so, we’ve attempted several times to contact you to get the ball rolling on resolving your issues but haven’t yet been able to connect. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.
Again, we apologize for this experience. Once these issues are resolved, we hope you’ll give Lucky Orange another try. We would be happy to reset your free trial for you at any point. We hope to hear from you soon.
Cheers - Bradley from Lucky Orange
I had the pleasure of experiencing the extraordinary capabilities of this powerful tool, and I must say, it exceeded all my expectations. From the moment I started using it, I was captivated by its exceptional performance and versatility.
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. We love to hear that Lucky Orange has captivated you with our feautres and behavior that it uncovered. Thank you for this five-star review! We’re here if you need anything else.
Cheers - Kelsey from Lucky Orange
As soon as I subscribed, I was contacted by their support via Zoom, for an easy onboarding process. It was a nice zoom talk.
Thank you for the five-star review! So glad you enjoyed our demo call. Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking!
Cheers - Bradley from Lucky Orange
Have been playing around with the app, It's great to review where drop offs are and to analyse whats going through your customers mind! would highly recommend it
Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with website. Don't hesitate to reach out with any questions once you have had a chance to explore more of what Lucky Orange has to offer.
Cheers- Kelsey from Lucky Orange
Super friendly UI, easy to understand and use. Really helpful support with great attention to detail. My team were looking for a way to find out our customers journey through the website, to understand what may be working and what may not, this enables us to identify much easier!
Recordings of where they click and the heatmaps are amazing, looking forward to what we can do with this app.
We're thrilled to hear that our UI and features have been beneficial for your team. Our goal is to make understanding customer journeys easier. Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thank you for your review, and please don’t hesitate to let us know if there’s anything else we can do for you. Happy tracking!
Cheers - Jordan from Lucky Orange
Love the app experience. Quite easy to understand and use and provides all that I added it for - session recording and heatmaps; in a simple yet detailed way. The customer support is quite well versed and helpful as well.
Thank you for the five-star review! Thrilled to hear that you have had a great experience with our product and with our support team. Please don't hesitate to reach out if there's anything else we can help you with.
Cheers - Bradley from Lucky Orange
Slowing down our site. After checking out PageSpeed Insights from Google, it shows that our top 3rd party app that is slowing down our site is Lucky Orange - 1,003 ms of a delay. They claim the app doesn't slow down your customer's experience, but this fact by Google says otherwise.
We are very sorry to hear about your experience and want to work with you to resolve any outstanding issues. At Lucky Orange we take great pride in our technology making minimal impact on the speed of your website while being able to provide you with the insights you need to propel your business forward.
Lucky Orange is fully committed to transparency into how our technology operates and impacts your website. For context, our code is loaded asynchronously, meaning it does not load on your site until the essential elements have loaded and are fully functional. We encourage you to refer to our help document for additional information and clarity on our practices here: https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website.
Additionally, Lucky Orange is pleased to report that Yottaa, an industry leader for analyzing website speed, published their annual report on the impact of 3rd party applications on website performance. In comparison with other conversion rate optimization tools, Lucky Orange received the highest mark (green check mark) indicating our software adds little to no performance impact on websites. The link to the report can be found below should you be interested in exploring further validation of Lucky Orange’s commitment to maintaining your website speed:
https://www.yottaa.com/wp-content/uploads/2019/10/2019-eCommerce-3rd-Party-Technology-Index-2.pdf
Again, We truly apologize for any inconvenience you have experienced and would love to discuss this with you more should you have any interest. Please feel free to reach out to us at support@luckyorange.com or via phone at 913-735-9032. We are available Monday-Friday 9 a.m.- 5p.m. CST.
PERFECT ITS REALLY LIT!!!! BJKKGIUGIUGIUGIUGIUGIUGIUGIUIUGIGIGIU (EXTRA CHARACTERS)