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Useful tools to help me understand and make the best use of tracking customer behavior. recommend!
Thank you for your review and recommendation! We're thrilled that Lucky Orange has been able to bring your visitor behavior into view. Learning what your visitors are doing live on your site makes all the difference! Happy tracking!
Cheers - Bradley from Lucky Orange
It seems to be a practical app with a lot of potential
However, I can't evaluate it in such a short time. But even in such a short time, I learned a little more about my potential customers. For example: Why someone hangs on a catalog page instead of clicking on a product page ...
As you continue your journey with Lucky Orange we hope we can demonstrate the power of the insights you can gain on your customers by using our app. We would love to earn your 5-star review once you have had time to experience the full value of Lucky Orange!
Cheers- Kelsey from Lucky Orange
useless app i paid monthly fee expected to get service as its worth but noooooooooooooooooooooooooooooo
I am so sorry to hear we didn’t meet your expectations! We would love to connect with you to answer any questions you may have about Lucky Orange and how you can leverage our technology to drive conversions on your website. Please email us your availability at support@luckyorange.com or give us a call at 913-735-9032 Monday-Friday, 9 a.m.- 5 p.m. CST.
Cheers- Justin from Lucky Orange
It was easy to install and it has been easy to use. We have no complaints at this time and we look forward to optimizing our use of these tools.
Thank you for the five-star review and feedback! Using tools like heatmaps and session recordings to optimize your website can significantly impact your conversion rate. As you continue to use Lucky Orange, please don't hesitate to reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
This app is great... when it works, it can be buggy and a lot of the times and sometimes doesn't track certain visitors seemingly randomly. Otherwise a useful tool.
Thank you for taking the time to leave a review. We appreciate your business and would like to connect with you to resolve your tracking issue. At your earliest convenience, please email us at support@luckyorange.com to get the conversation started. I look forward to hearing from you soon.
Cheers - Bradley from Lucky Orange
The app is an absolute rip-off, it doesn't let you see your past visitors when you run out of viewer credit and forces you to upgrade to even see your old data... very disappointing
You should still see data for visitors you’ve already tracked without having to upgrade as long as it is within your plan’s data retention window, which is 30 days for the plan you’ve selected. If you’re not seeing that data, please check to make sure you haven’t uninstalled our app (which makes it unable for you to access your data) and that you’re not searching for data that is beyond your 30-day retention window.
We’ve reached out to you to help you with this issue. If you’re still having issues accessing your data after checking the above steps, just respond back to one of our messages and we’d be happy to help you out.
Bradley from Lucky Orange
The 7-day trial showed me that my web site design sucked. So I loaded up a better theme in Shopify and now we are already converting traffic. Thank you LuckyOrange.
I'm in pure amazement at what this app can do!! The features are outstanding and have totally helped me with finding out why customers were leaving their carts! Awesome app, totally worth it!
Not sure what's happening with Lucky Orange but they stopped responding from the support line, the support feature doesn't work, and we've had countless issues with recording not loading or showing. Since the beginning the recording / replay feature has been spotty, but we lived with it. Switching to a new app.
Thanks for the feedback, and we apologize for the issues you’ve experienced. I looked into your help tickets, and you were last communicating with our support team on Aug. 31. As mentioned in our last email to you on Sept. 1, our team quickly identified the issue you experienced and pushed an update immediately. We've reviewed your interactions with our support team and most of your inquiries received a response within hours, with the longest time it took us to respond being the following business day.
Please respond to the last email at your earliest convenience so we can make sure we resolved your issue. I look forward to hearing from you soon.
Best Regards - Bradley from Lucky Orange
not working for me! Not like it very slow never recommended installing on the store... please try your own risk
Hey Fashionivo. We are sorry to hear you are having some trouble with your first experience on Lucky Orange and we would love to see what we can do to give you some additional time to test out our services. Experiencing a slow connection with the app is not a common experience and we would love to troubleshoot what may be causing this for you. Please email us directly at support@luckyorange.com so you can share some additional details about your experience and we will be able to assist right away.