Reseñas (1.365)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 86% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
27 de marzo de 2021

I have just started using this app. Had questions for the support team & they were very prompt & helpful.

Treasure Knot
Australia
Alrededor de 1 mes usando la aplicación
Lucky Orange LLC respondió 31 de marzo de 2021

We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Using Lucky Orange insights to learn more about your website visitors can help create an exceptional online experience. Wishing you continued success - we're here should you need anything!

Cheers - Jordan from Lucky Orange

Fecha de modificación: 27 de agosto de 2021

Very nice APP it has helped us improve our customers experience. We have uninstalled it as we found it to be a drag on our store speed. Also you need to be careful as BOTS will eat up your page allowance if you do any advertising. Mix bag review, still this APP can be very helpful. Updates, thank-you for your reply going to reinstall!

Sage Brush Gun Dogs LLC
Estados Unidos
Alrededor de 2 meses usando la aplicación
Lucky Orange LLC respondió 16 de agosto de 2021

Thank you for your review. Bot traffic is a frustrating issue for any website. Lucky Orange can help you identify bot traffic so you can avoid wasting money on ads that won’t produce sales. It can be shocking to finally see how much bot traffic is coming to your site, but now you have the information needed to audit all of your traffic sources to make sure you’re not getting bad traffic. This is especially true if you’re running paid ads.

Once you’ve identified a source of bots, you can use Lucky Orange to stop tracking these “visitors” by blocking the IP address(es). Here’s a guide to help: https://help.luckyorange.com/article/30-block-ip-addresses-from-being-tracked-on-my-site-including-my-own

Let’s talk about site speed for a moment. In regards to our code and its impact on your site speed, our code is loaded asynchronously. Because of this, our code doesn’t load on your site until the essential elements have loaded and are fully functional. The impact on your store’s speed should be minimal: https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website

Additionally, Lucky Orange is pleased to report that Yottaa, an industry leader for analyzing website speed, published their annual report on the impact of 3rd party applications on website performance. In comparison with other conversion rate optimization tools, Lucky Orange received the highest mark (green check mark) indicating our software has little to no performance impact on websites. The link to the report can be found below should you be interested in exploring further validation of Lucky Orange’s commitment to maintaining your website speed. https://www.yottaa.com/resources/2020-ecommerce-3rd-party-index/

If there are any other questions we can answer, please don’t hesitate to reach out. You can reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com. We also can connect via WhatsApp.

Cheers - Bradley from Lucky Orange

19 de enero de 2023

I have tried this app twice - and the heatmap doesn't work. It fails every time it attempts to load. Not worth the money. The Vitals app has replays that actually work.

jD Bath Co
Estados Unidos
Alrededor de 1 mes usando la aplicación
Lucky Orange LLC respondió 20 de enero de 2023

Thank you for your feedback. We have tried to get in contact with you to get to the bottom of this issue. At your earliest convenience, please send an email to bradley@luckyorange.com.
I look forward to hearing from you soon.
Regards - Bradley, Director of Client Services, Lucky Orange

20 de junio de 2017

A true insiders looks a customer psychology.

Life Telescopes
Canadá
Alrededor de 1 mes usando la aplicación
12 de noviembre de 2019

they steal your money, don't install the app. once you uninstall it then they keep charging you and they don't tell you. they just sneakily add it to your shopify bill so you don't notice. lucky orange is a bunch of thieves, avoid them

The Travel Buddy 5000
Estados Unidos
Alrededor de 1 mes usando la aplicación
Lucky Orange LLC respondió 12 de noviembre de 2019

We are currently working with the merchant to resolve this right away. It seems there may have been a misunderstanding on how billing works for 3rd party apps and we are helping to clarify that right now. Will make sure to update as soon as this is resolved.

Cheers- Bradley from Lucky Orange

Fecha de modificación: 1 de julio de 2019

This app stopped recording Adds to cart and most of the view content recordings regardless of live sessions! The support team was absent due to weekends! Later the team reached me and helped me through skype chat. They resolved the issue and found out that my theme was a problem due to a design change of my cart. Moreover, he showed me how the site was loading for a long time.

Jawolry
Suiza
Alrededor de 1 mes usando la aplicación
7 de mayo de 2021

Excellent Customer service. They got right back to me and were extremely helpful. The overall layout is effective, allowing you to see a lot of actionable data fast.

Long Hair Don't Care
Estados Unidos
1 día usando la aplicación
Lucky Orange LLC respondió 10 de mayo de 2021

Thank you for your review! Our team is always here to help our customers be as successful as possible, both now and in the future. Using Lucky Orange insights to learn more about your website visitors can help create an exceptional online experience. Wishing you continued success - we're here should you need anything!

Cheers - Kelsey

22 de julio de 2019

This app doesnt seem to be to accurate with the recordings. Some that play dont seem to be doing whats appeared above

Premium Trendz
Australia
Alrededor de 1 mes usando la aplicación
Lucky Orange LLC respondió 31 de julio de 2019

Hey Premium Trendz. Thank you for the feedback. We are sorry to hear you are having some trouble with your Lucky Orange recordings. We have tried to reach out to you directly but have not had the chance to connect yet. While waiting to connect, we did go ahead and review a few recordings in your account and were not able to replicate the issues you have outlined. We look forward to the opportunity to connect soon so we can try and track down what issues you may be having and get them resolved for you right away. Please email us directly at support@luckyorange.com or give us a call at +1-913-735-9032 Monday through Friday between 9 am and 5 pm CST so we can assist right away.

4 de diciembre de 2022

I simply love it. The level of granularity and depth that lucky orange provides, will allow me to get such good insight from my customers. It's gonna be a game changer for me! highl recommended

Woodylands
Australia
1 día usando la aplicación
Lucky Orange LLC respondió 5 de diciembre de 2022

Thank you for the five-star review! So glad you're using our CRO tools to discover meaningful insights about your customer's behavior. Please don't hesitate to reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

Fecha de modificación: 1 de marzo de 2016

As others have said reports are unreliable/ Data doesn't match google analytics, FB analytics or Shopify. Other review must be paid for.... look through the pages....

Edit: Customer support contacted me today asking me if there was anything they could do. I'm working with them to fix the above issues and will edit my review according to what happens.

Icecannon1234
Reino Unido
Alrededor de 1 mes usando la aplicación