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Always a pleasure to work with these guys!
Prompt replies when I have questions and I really love the tracking and replay Lucky Orange offers. It even can see if somebody added something to they cart.
The pleasure is all ours! We love answering any questions our users may have, and we're always here to support them. It's great to hear that getting the front row seat to watch visitors interact is giving you the insight you need to optimize your store. Thanks for your review, and we're here if you have any questions!
Cheers - Justin from Lucky Orange
So far I've had a great experience using Lucky Orange with my shopify store. It's helped me to learn about user behavior on my site and has already led to making adjustments to address issues that I've observed. The ability to view individual user behavior as they click on pages, links or scroll through a page has been invaluable for helping me to approach my site design in a new way. Highly recommend.
Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your review and recommendation, and we’re here should you need anything else!
Cheers - Emilia from Lucky Orange
Great customer service
Thank you
No, thank you! Those are words we love to hear. Nothing feels better than finding ways that make your customer experience better than ever. We appreciate your review and kind words, and we’re always here should you need anything!
Cheers - Emilia from Lucky Orange
funciona relativamente bem
Muito obrigado pelas suas palavras gentis! Ficamos felizes em saber que você teve uma ótima experiência com o Lucky Orange. Estamos aqui se precisar de alguma coisa!
Obrigado novamente - Justin do Lucky Orange
Fantastic customer service team. App is quick to setup and really helps you get to grips with your customers!
Thank you for such kind words! We take pride in providing our customers with both great technology and customer support. We’re glad to hear that you’ve been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking!
Cheers - Emilia from Lucky Orange
I scheduled an onboarding call and was helped by Emilia. She was very helpful, friendly, and answered all my questions thoroughly. I was able to set up and measure my website funnel, heat maps, scroll maps, and surveys. Unfortunately, the tool is limited if you don't have Shopify Plus which allows you to track checkout page user interactions.
We appreciate your review and are thrilled we were able to impress you with our onboarding call. This is a free 15-minute tour of our app that's available to all users to introduce them to our 20+ features and answer any questions they may have.
While you need Shopify Plus to see checkout interactions, we offer preloaded checkout events for all users that let you follow how visitors made it through the checkout, such as who filled out their contact information but left before completing the payment information. You can also trigger surveys, announcements and chat invites based on these events to help save the sale.
I would be happy to walk you through the Shopify checkout events, so please reply to my last email referencing this review to connect. I look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
Lucky Orange is great, helps to see what customers are looking at, clicking on and where we can improve our site. Highly recommended
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and recommendation and don’t hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
it works perfectly, I love it
Seeing exactly what your visitors and customers do and experience on your website with Lucky Orange can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Great insights into my customers' behavior!
Thank you so much for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Love the communication, response time and overall service experience. Got invaluable data about my website. Just need to analyze it :)
Thanks for leaving us a review! We love that we could impress you with our technology and support. Our team loves to help our customers get as much as they can from Lucky Orange, and it sounds like you're already getting value from seeing what people really do on your Shopify store. Thanks again for your review!
Cheers - Justin from Lucky Orange