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Emilia really helped me understand the functions of this powerful tool that allows me to understand how people are interacting with my site. I signed up because of a lot of buyers intent with minimal purchases. Even as I've resolved these issues, keeping my pulse to the user's experience is crucial to maximizing conversions.
These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review! Please let us know if you need anything!
Cheers - Emilia from Lucky Orange
Ottima app, di facile comprensione, installazione veloce. Assistenza disponibile, app permette vedere le visite ricevute in modo dettagliato. Grazie mille
Grazie!
Saluti- Justin from Lucky Orange
Useless - don't waste your time with this. I have had a fair few problems and the support team never replies to emails, messages, or tweets I've sent them. Maybe they will reply to this!
We take pride in our technology and customer support, and you are no exception. As I mentioned in my emails to you regarding this issue, our team is working hard on a resolution. We look forward to continuing the conversations as we work to get your issue resolved.
Best Regards - Bradley, Senior Director Client Services at Lucky Orange
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Thanks for taking the time to leave a review. We hope this means you’ve been able to dive right into the insights and find ways to improve your website. Don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Jordan D. from Lucky Orange
Hi,
Faced problems installing it.
When installed this does not work well. Heatmap does not show up.
Waiting now for 10 days after my third ticket asking for support. Their answer is as follow:
Ceri replied Jan 18, 2:31pm
Hi there,
This is C***, developer at Lucky Orange.
I apologize you are running into issues with our software. I am reaching out to let you know we have been brought up to speed on this ticket and will be in touch as soon as possible with more information. We appreciate your patience and have a great day!
Thanks,
C***
Very poor support, waist of time and money.
Thank you for your feedback. We apologize for the time it’s taking to resolve this issue. I’m glad you and I were able to connect and I’ll continue to provide you with updates as we work toward a resolution.
Regards - Bradley, Director of Client Services, Lucky Orange
app service is really good. The app is really fantastic i would recommend this for every one. the customer support is awesome.
Hey! Thank you for the feedback. We have reviewed your account and noticed that you may have signed up for Lucky Orange outside of the Shopify App store which prevented the Lucky Orange tracking code from being placed automatically. We should be able to help resolve this right away so please reach out to us at support@luckyorange.com at your earliest convenience. Looking forward to connecting soon!
It's really a must have for an e-commerce store! Very useful to understand the customer behavior and can help if you have any problem on your website that you can't see. I 100% recommend it ! The only thing i have to say is in my opinion the interface of the application could be better but still a really great app!
“Must-have for an e-commerce store” is a phrase we love to hear from our customers. Thank you for your review and recommendation. We would love to earn your five-star review, so please reach out if there is anything you need! Happy tracking!
Cheers - Jordan from Lucky Orange
Justin is great at explaining everything and was very nice. So far the software seems pretty good. I would recommend them.
Thank you for the five-star review! Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking!
Cheers - Bradley from Lucky Orange
The unsolicited emails are very annoying. They tell me that I signed up to receive such emails, but I didn't. So I try to unsubscribe, and it says I must log in before I can unsubscribe. But I can't log in. So I can't unsubscribe. Please stop spamming me.
UPDATE:
After posting my review, they emailed me again and asked me to call them on WhatsApp so that they can resolve the issue. What the heck. Please stop spamming me.
We’re very sorry for your experience. We strive to provide exceptional service and technology to all of our customers. Our eagerness to ensure you’re getting the most out of Lucky Orange might be coming off as too much communication!
We send every customer a welcome email to help orient them to Lucky Orange. We also send an email once you’ve placed our tracking code on your store to confirm you’ve done this successfully. While these emails are usually helpful to our customers, we can certainly appreciate not wanting extra communications in an already full inbox. When you requested to be unsubscribed from these emails, we removed your name from our marketing email list.
One other feature of Lucky Orange that most customers find very helpful but one that you can choose to turn off in your account are our daily email reports. These reports give you helpful visitor insights like whether your traffic was up or down compared to the day before.
Here is a help document explaining more about these reports: https://help.luckyorange.com/article/169-what-are-email-reports. These are considered transactional emails with important information about your account, but again, you can turn these off by logging into your account.
And yes, we did reach out via another email when we saw your negative review. Your business matters to us. We wanted to help improve your experience, and didn’t want you to think your feedback was being ignored.
We hope you allow us the opportunity to chat, whether through email, WhatsApp, or any other preferred communication method. Again, we apologize for this experience and hope to hear from you soon.
Cheers - Bradley from Lucky Orange
Easy setup, 1-click install and you're up and running. Only been collecting data for a couple of days but already identifying and looking into problematic customer segments to increase CRO. Great admin UI, funnels and events work with URLs, GA and Shopify "events", very powerful tools if you have any experience with CRO!
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website and drive changes that have helped grow your business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Emilia from Lucky Orange