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The app is an absolute rip-off, it doesn't let you see your past visitors when you run out of viewer credit and forces you to upgrade to even see your old data... very disappointing
You should still see data for visitors you’ve already tracked without having to upgrade as long as it is within your plan’s data retention window, which is 30 days for the plan you’ve selected. If you’re not seeing that data, please check to make sure you haven’t uninstalled our app (which makes it unable for you to access your data) and that you’re not searching for data that is beyond your 30-day retention window.
We’ve reached out to you to help you with this issue. If you’re still having issues accessing your data after checking the above steps, just respond back to one of our messages and we’d be happy to help you out.
Bradley from Lucky Orange
I've been using LO for a week and so far so good. previously I was using another app but it lacks some feature that LO has. With chat function, heat map and details analytics approach LO seems to be a good app to use. Moreover it is GDPR friendly.
Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Privacy was our priority since Day 1, and we're proud to be GDPR and CCPA friendly. :-) Thank you for your review, and we’re here should you need anything else!
Cheers - Emilia from Lucky Orange
The 7-day trial showed me that my web site design sucked. So I loaded up a better theme in Shopify and now we are already converting traffic. Thank you LuckyOrange.
I'm in pure amazement at what this app can do!! The features are outstanding and have totally helped me with finding out why customers were leaving their carts! Awesome app, totally worth it!
Not sure what's happening with Lucky Orange but they stopped responding from the support line, the support feature doesn't work, and we've had countless issues with recording not loading or showing. Since the beginning the recording / replay feature has been spotty, but we lived with it. Switching to a new app.
Thanks for the feedback, and we apologize for the issues you’ve experienced. I looked into your help tickets, and you were last communicating with our support team on Aug. 31. As mentioned in our last email to you on Sept. 1, our team quickly identified the issue you experienced and pushed an update immediately. We've reviewed your interactions with our support team and most of your inquiries received a response within hours, with the longest time it took us to respond being the following business day.
Please respond to the last email at your earliest convenience so we can make sure we resolved your issue. I look forward to hearing from you soon.
Best Regards - Bradley from Lucky Orange
not working for me! Not like it very slow never recommended installing on the store... please try your own risk
Hey Fashionivo. We are sorry to hear you are having some trouble with your first experience on Lucky Orange and we would love to see what we can do to give you some additional time to test out our services. Experiencing a slow connection with the app is not a common experience and we would love to troubleshoot what may be causing this for you. Please email us directly at support@luckyorange.com so you can share some additional details about your experience and we will be able to assist right away.
l'application fonctionnait jusqu'au jour j'ai payer un abonnement, du jour ou lendemain l'application ne fonctionne plus et je n'ai pas réussi à contacter le service client !
We appreciate your feedback and apologize for your experience. Did you contact support@luckyorange.com? We haven’t been able to find any emails to our support desk from your email address. To get the ball rolling on resolving this issue, please respond to the email I sent to you shortly after you left this review. I look forward to hearing from you soon.
Best Regards - Bradley from Lucky Orange
I tried using this app by installing it on my store and it did not work. I emailed support and after 1 week they replied. I tried again to re-install the app and again it did not work.
I emailed support again it has been over a week and still waiting for their reply.Their support is not good at all. I can't imagine if I actually had an actual problem with their app and I needed their help. I would have to wait for them to reply a week later. I can't say if the app works or not since I did not get to use it but now I don't want to. I'll look for another similar app.
I used this app to review how my customers act when they are shopping on my website. It has a lot of useful information for me as a small business owner who just started!
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review and recommendation! We’re here if you need anything else.
Cheers - Justin from Lucky Orange
The app didn’t work , I tried many times , but nothing . The live session is not available every time
Oh no! This isn’t what we want to hear. We want all of our customers to have an amazing experience with our app, and you are no exception. My team and I would like to connect with you to learn more about what you’re experiencing and make things right. We’ve already tried to contact you but haven’t heard back yet. Please reach out to us by phone at +1-913-735-9032 or by emailing support@luckyorange.com. We hope to hear from you soon.
Cheers - Bradley from Lucky Orange