Reseñas (1.456)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 86% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
17 de octubre de 2024

Keine Empfehlung. Versprochene Ersattung wird nicht ausgezahlt. Sitzungen werden am Stück und nicht verteilt getrackt damit sinnlos.

Balkonstrom
Alemania
5 meses usando la aplicación
Lucky Orange LLC respondió 21 de octubre de 2024

We schätzen Ihr Feedback. Wie ich in meiner vorherigen E-Mail erwähnt habe, haben wir Ihnen eine Teilrückerstattung ausgestellt und warten darauf, dass Shopify dies von ihrer ...

4 de julio de 2022

I can't see the web page in the background of my account, when I click "Analytics" the code is displayed. Until now you have not replied to me and told me the solution.

WhatsBoxx
Estados Unidos
Más de 2 años usando la aplicación
Lucky Orange LLC respondió 12 de julio de 2022

We appreciate your feedback and apologize for your experience. As I mentioned in our email exchange, our development team is working on a fix for your issue. They’re actively ...

Fecha de modificación: 6 de noviembre de 2020

This app used to be awesome, but now it doesn't work at all. No stats--no videos, NADA. I have submitted a request to inquire why it's not working AT ALL and two weeks later no response-but yet I'm being charged. I'm canceling today and don't plan to re-subscribe again.

Sage Inspirations Artisan Jewelry
Estados Unidos
Alrededor de 2 años usando la aplicación
Lucky Orange LLC respondió 6 de noviembre de 2020

We apologize for the trouble you seem to be having, that is not the experience we want for any of our customers . Our team would love to look into this issue for you to get ...

Fecha de modificación: 4 de enero de 2024

Update to response: The recordings are NOT traffic bots. I don’t run traffic ads. Only conversion ads with low traffic, high intent. I get maybe 15 visitors a day from these ads ( which are accurately reflected within heatmap apps and my ads account) .

These bots are crawlers. That means if you have any products listed on Google or in Facebook or IG shop both platforms will run crawlers to your ...

Heather Freitas
Estados Unidos
Más de 1 año usando la aplicación
Lucky Orange LLC respondió 3 de enero de 2024

Thank you for your feedback regarding the bots that Lucky Orange tracks and displays within your account. Many of our users want to track bot sessions as a way to detect ...

13 de noviembre de 2023

They used to be extremely valuable, but have lost it as they increase prices without adding any extra value nor fixing the core service issues. Recordings are still cut off about 5/10 times. 7/10 times it doesn't record the interactions. It does not align with the unique visit stats of other applications (like Google), but they claim theirs is the exact number.
Price increases should bring in ...

Pulirr
Estados Unidos
Más de 1 año usando la aplicación
Lucky Orange LLC respondió 14 de noviembre de 2023

Thank you for sharing your feedback with us. We truly value your continued business over the years and are committed to resolving any issues you've encountered. Our team has ...

25 de febrero de 2020

after sale service is very bad no reply for 5 days . this app is not work in bing ads...I saw one free app with same functions in shopify store

Silk kaftan
India
Más de 1 año usando la aplicación
Lucky Orange LLC respondió 25 de febrero de 2020

We would love to get your questions answered quickly but our attempts to contact you directly seem to be falling short. Please reach out to us at support@luckyorange.com so ...

Fecha de modificación: 29 de abril de 2021

This app used to be good. Lately the app developer FORCES you to go to there website to register and takes your credit card, then the app does not work. You send support request and you have to do many steps to fix it. Greedy app as they try to get money from you NOT ON SHOPIFY.

topnlshop
Países Bajos
Más de 1 año usando la aplicación
Lucky Orange LLC respondió 29 de abril de 2021

We apologize for your experience. We see that you’ve used Lucky Orange on other sites and used our Shopify plugin (available above) for a one-step installation but (likely by ...

Fecha de modificación: 12 de octubre de 2020

the heat maps never work. Seems to be a waste of money with no real insights and it seems to slow the site down.

Undergents
Estados Unidos
11 meses usando la aplicación
Lucky Orange LLC respondió 14 de octubre de 2020

We’re so sorry for your experience; it’s certainly not one we want any of our customers to have. We contacted you several times to resolve your concerns but haven’t heard ...

17 de enero de 2024

Terrible customer service. Downgraded to the free version months ago and was still getting charged for it. The app clearly says I have no plan active and am on the free plan, yet I still got charged $9 a month for it. After multiple attempts to get in contact with customer support, I was told I wouldn't be able to receive a refund and that the only way to stop getting charged is to uninstall it ( ...

BestLEDSigns
Estados Unidos
9 meses usando la aplicación
Lucky Orange LLC respondió 19 de enero de 2024

We recognize where your confusion may have come from and are actively working with you to resolve your concerns. Until your message just a few days ago, we don’t have a ...

5 de noviembre de 2016

It's not live and very inaccurate.

Whisperingcowgirl
Estados Unidos
7 meses usando la aplicación