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Very useful app. I can see where my customers hover and pause on my site. It allows me to be in their shoes.
The customer service went above and beyond what I would have expected. I had an issue with visitors going to product listing that had mistakenly been deleted and google was sending them there as if the products were available and wasting our ads money. I wanted to track when this happens so that my team would know in the future and be able to stop it. There didn't exist a ready answer for this but Lucky Orange's customer service staff, namely Bradley and Joel, customized a solution for me that was exactly what I was hoping for. Now whenever someone hits a 404 page they get tagged and I see it right away. "Lucky" orange indeed!
Sincerely,
Staff at Thephotosavings.com
Every store should have this app! In just a few days, we have gotten tons and tons of information that we would not have know otherwise. And awesome customer service!!
I have been using Lucky Orange for a while now. It is a great tool to use, and it helps you to improve your website by seeing issues that can help you improve your site.
We're thrilled to hear that Lucky Orange has been a valuable tool for your website improvements. Thank you for your continued business, and we're here should you need anything!
Cheers - Emilia from Lucky Orange
I really love this app. This app has been by far the most useful one for me to analyse my customer's behaviour and made necessary changes to optimize the landing pages.
Recently, i asked them for support in the form of credit for a month due to the Coronavirus issues and losses.
They agreed and helped me by making the app free. I am glad that the developers are so supportive and understanding.
More power to them!
Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your website, especially your landing pages. We wish you the best of luck during this turbulent time and hopefully things will be back to normal in no time!
Cheers- Bradley from Lucky Orange
Excellent application, allows you to understand how visitors can navigate the site and to edit any errors in the shop setting.
Fast and friendly availability service.
I reccomend you ALL!
If you try it, you can NOT do without it.
The app is good and easy to use. For the the only issue is the price, for small company like me it´s to much for the starter....
Thank you for your feedback, and we’re glad that you enjoyed using Lucky Orange. We understand your frustration with pricing, which is why we offer a free plan and a plan designed for our Shopify users who are getting started with their store and building traffic and customers. Our tool continues to evolve to bring you more value through 20+ features, such as daily email reports, multiple question surveys, dynamic heatmaps, optimizable segments and more. Hope this helps, and we're here should you need anything!
Cheers - Emilia from Lucky Orange
This app used to be awesome, but now it doesn't work at all. No stats--no videos, NADA. I have submitted a request to inquire why it's not working AT ALL and two weeks later no response-but yet I'm being charged. I'm canceling today and don't plan to re-subscribe again.
We apologize for the trouble you seem to be having, that is not the experience we want for any of our customers . Our team would love to look into this issue for you to get it resolved.
We’ve attempted several times to contact you to get the via phone and email but haven’t been able to get ahold of you yet. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.
Again, we are sorry for any inconvenience this has caused you. We want to continue to earn your business and we hope to hear from you soon.
Cheers - Bradley from Lucky Orange
The best app I use! It's the first thing I open when I am sitting at my desk. I have seen where customers are exiting, and can fix issues before people ask! It's the best.
Not only is this one of the best apps on the Shopify app store for any brand that wants to be ahead of the competition- the customer service and dedication of the LO developer team is par excellence! Everyone within the Shopify network needs to learn from these heroes at Lucky Orange. Keep up the great work guys! Love it :)
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. I’ve shared your glowing review with the rest of our team - hearing feedback like this helps us remember how important it is to keep working hard for customers like you. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Kelsey from Lucky Orange