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Absolutely amazing app and also a must-have tool for a better understanding of customer's behavior on your store, especially when you beginning. It helps me a lot to see where's the bottleneck of my website funnel is, we do recommend it!
Thanks so much for your review! We’re thrilled that you were able to get a front row experience to see how your customers use your website to find those bottlenecks and pain points. We wish you continued success - please don’t hesitate to reach out if we can be of service in any way.
Cheers - Bradley from Lucky Orange
Top App um die Kundenjourneys wirklich zu verstehen und nachvollziehen zu können. Auch die Heatmaps helfen uns sehr in der Entwicklung. Tolle Performance, sehr empfehlenswert.
Danke schön! - Emilia from Lucky Orange
Coming from the land of traditional analytics and WordPress, I have to say that I am blown away with what Lucky Orang can do for such an affordable price. Within the first two days of my trial I was able to block bot traffic by IP address and I saw no slow down on my site whatsoever. I'm really looking forward to adding my other sites and seeing how I can improve my designs to get more conversions.
Thank you for your review and such kind words! Identifying bot traffic and then blocking them by IP address is such a valuable asset in addition to seeing what your visitors/customers are doing and experiencing. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again for your review!
Cheers - Jordan from Lucky Orange
I'm day 12 into my trial and have been really impressed with this app. Really intuitive and gives me all the information I need in terms of site visitors, abandoned carts etc. Perfect for anyone looking for something to help with conversion and the data around it. Highly recommend
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Jordan from Lucky Orange
Extremely helpful app to monitor customer's interaction. Especially beneficial for new sites as mine. Excellent support on hand.
Thanks for your review! We're excited to hear that Lucky Orange has been especially beneficial for your new site. Providing effective support, especially for newly launched businesses, is a crucial part of our mission. Happy tracking!
Cheers - Jordan
I have been using this app for months but lately, the live view mode isn't working well and some recordings are not showing at all. I tried contacting support TWICE and I never got an answer... I uninstalled it.. Updated September 24, 2021
I just received a call from their support team, and they were trying to reach me by email but for some reason, I wasn't getting them. They offered to help me out with my problems and offered me a free temporary plan until they fix the issue. Thanks again!
Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Live view is such a valuable tool that helps you spot those visitors when they need your help the most, which lets you send them a chat invite at just the right time in their journey. Don’t hesitate to reach out if we can be of service in any way.
Cheers - Bradley from Lucky Orange
Our company had been looking into Lucky Orange for a month before while we were doing a site redesign, and we are more than happy we decided to move forward with them. My onboarding call with Justin was excellent. He answered all my questions, showed me some great features, and even worked with me on some creative ways to use surveys. I've also reached out to customer service a few times and in each session, my issues are resolved in a timely manner. All of the associates are friendly and knowledgeable. It's been about a week and we're already learning so much about our site and user experience. I look forward to diving more into Lucky Orange as we grow our business.
Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else!
Cheers - Justin from Lucky Orange
Had a great customer service experience with Justin. He quickly diagnosed my issue and kept communication going with me until the issue was resolved. Excellent!
It was my pleasure to help you out. We are always here to support to ensure your Lucky Orange is working properly. Happy tracking!
Cheers-Justin from Lucky Orange
funkar ypperligt för ändamålet
Tack! - Bradley from Lucky Orange
Great App, heatmap really interesting in order to know where people click.
You can as well watch live your visitor and create custom events based on an action (ex: clicking a button)
And support present ! :)
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Bradley from Lucky Orange