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I have been using this app for months but lately, the live view mode isn't working well and some recordings are not showing at all. I tried contacting support TWICE and I never got an answer... I uninstalled it.. Updated September 24, 2021
I just received a call from their support team, and they were trying to reach me by email but for some reason, I wasn't getting them. They offered to help me out with my problems and offered me a free temporary plan until they fix the issue. Thanks again!
Thank you for your review! So glad we were able to connect and start to get the issue resolved. We’re always here to support our customers’ successes. Live view is such a valuable tool that helps you spot those visitors when they need your help the most, which lets you send them a chat invite at just the right time in their journey. Don’t hesitate to reach out if we can be of service in any way.
Cheers - Bradley from Lucky Orange
Our company had been looking into Lucky Orange for a month before while we were doing a site redesign, and we are more than happy we decided to move forward with them. My onboarding call with Justin was excellent. He answered all my questions, showed me some great features, and even worked with me on some creative ways to use surveys. I've also reached out to customer service a few times and in each session, my issues are resolved in a timely manner. All of the associates are friendly and knowledgeable. It's been about a week and we're already learning so much about our site and user experience. I look forward to diving more into Lucky Orange as we grow our business.
Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else!
Cheers - Justin from Lucky Orange
Had a great customer service experience with Justin. He quickly diagnosed my issue and kept communication going with me until the issue was resolved. Excellent!
It was my pleasure to help you out. We are always here to support to ensure your Lucky Orange is working properly. Happy tracking!
Cheers-Justin from Lucky Orange
I love this, very easy to use and provide great insight on how the store operates. it also provide a clip of images of how visitor reacted to the link. what they read and what they focus on. this helps me to understand the audience more and provide better results. which what you need from reports anyway.
Thank you for the five-star review! Thrilled to hear that Lucky Orange has helped you understand your audience better. Please don't hesitate to reach out if there's anything we can help you with.
Cheers - Bradley from Lucky Orange
This app has come in handy so many times. When I first set up my shop it allowed me to see where folks had dropped off and why. I could see real time what was keeping customers from completing their transactions. A few quick fixes and we were selling stronger and stronger. I recently used the app to discover that I may have had some malicious interference with my site. Lucky Orange gave me the a real-time picture of what was happening. For a non techie person, this app has been a real friend.
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Love to hear how Lucky Orange played a significant role in identifying that malicious interference. As our founders have always said, “You shouldn’t need a PhD in Analytics to improve your website.” Thanks for your review and don’t hesitate to reach out if you need anything!
Cheers - Kelsey from Lucky Orange
Awesome app! It really puts you in a different perspective as you get to see things from the customers' points of view.
We love to hear that getting a front seat to your customers’ online interactions has been able to help you grow your website. Always here if you need anything from our team!
Cheers - Jordan from Lucky Orange
The app is working correctly on all 3 of my sites. This app looks very promising. I would like to see some sort of mobile app for the chat window.
https://www.kinkytoy.store
https://ca.kinkytoy.store
Always use LO on my stores for data which when scaling is important for optimising. This can provide insights into where customers are spending time
Emalia did an amazing job today helping me become better at chat. Took her time and made sure I understood and could do it.
Thank you so much for the five-star review! I'll pass your kind words along to the team. Please don't hesitate to reach out if there's anything else we can do for you. Happy tracking!
Cheers - Bradley from Lucky Orange
I used this app to better monitor user activity on my shopify store.
Google Analytics is great for understanding traffic but Lucky orange is better for understanding user behavior.
Thank you for your five-star review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Please don't hesitate to reach out should we be able to help you with anything. Happy tracking!
Cheers - Bradley from Lucky Orange