Reseñas (1.364)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 86% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
14 de octubre de 2024

Easy install, very fast support response and plenty of analytics to help understand traffic and behavior. It's only been about 1 week so there is still a lot to examine and learn but so far Lucky Orange appears like a great choice.

Mashii
Arabia Saudí
5 días usando la aplicación
Lucky Orange LLC respondió 15 de octubre de 2024

You're right - there is so much to learn and analyze when you have visitor behavior at your fingertips! We're thrilled that we've been able to impress you from the very start with an easy installation. Thanks for your review, and we're just an email away if you need anything!

Cheers - Emilia from Lucky Orange

2 de octubre de 2024

Due to a glitch our data wasn't recorded and lost and half of the sessions we had in the plan and we lost due to the glitch we're not recoverable. We didn't get offered any compensation or solution for the lost data, just a notice that it was our problem we couldn't get the data back. We decided to cancel because of sub par customer service and ask for a refund. Refund was decided to be 25% of the plan while 50% of the data was not able to be recovered due to the glitch. We also never used any heatmap or replay features during that time so we did not consume the plan. We were looking for a long term business relationship as our companies - 15 other businesses with plans all the 'Grow' plan for $79 a month - are long term customers, and we were planning on recommending them to our network 32,000 webshop owners, but we are switching our businesses and recommendations over to Hotjar now.

The Novicrat
Países Bajos
22 días usando la aplicación
Lucky Orange LLC respondió 3 de octubre de 2024

We understand your frustration regarding the lost data caused by our technical issue. Our technical team responded swiftly to implement a resolution, but unfortunately, we were unable to recover all data. Issues like this are rare, and we regret the inconvenience it caused.

Regarding the refund process, our policy accommodates adjustments based on usage and the specific circumstances of each case. Please see my most recent email for more information about our refund offer. While we respect your decision to explore alternatives, we hope to keep the lines of communication open. I would be more than happy to connect to further discuss your concerns. Please reply to my last email to continue our conversation. I look forward to hearing from you soon.

Best regards - Kelsey from Lucky Orange

1 de noviembre de 2024

really useful, especially the recordings of people on the website

Gamesify
Reino Unido
17 días usando la aplicación
Lucky Orange LLC respondió 8 de noviembre de 2024

We love to hear that you've found our app useful, especially our session recordings. There’s nothing quite like the feeling of seeing exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it. Thanks for leaving us a review, and don't hesitate to reach out if we can provide any assistance!

Cheers - Emilia from Lucky Orange

30 de octubre de 2024

Really good app, It for sure helps to understand how your customers are thinking and what they are looking at.

Bluca
Suiza
6 días usando la aplicación
Lucky Orange LLC respondió 1 de noviembre de 2024

Those are words we love to hear! Nothing feels better than discovering ways to enhance your customer experience. When you utilize visitor behavior, it feels like peeking behind that digital curtain! Thank you for your review, and we’re always here if you need anything. Happy tracking!

Cheers - Justin from Lucky Orange

4 de agosto de 2024

So far I've had a great experience using Lucky Orange with my shopify store. It's helped me to learn about user behavior on my site and has already led to making adjustments to address issues that I've observed. The ability to view individual user behavior as they click on pages, links or scroll through a page has been invaluable for helping me to approach my site design in a new way. Highly recommend.

Art By Francis
Estados Unidos
7 días usando la aplicación
Lucky Orange LLC respondió 6 de agosto de 2024

Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your review and recommendation, and we’re here should you need anything else!

Cheers - Emilia from Lucky Orange

9 de septiembre de 2024

We're pretty impressed with the level of insight it provides in a very user friendly way. We've developed the site in house and the ease of use is excellent. We learn more with every session.

Kennedy Galleries
Canadá
6 días usando la aplicación
Lucky Orange LLC respondió 12 de septiembre de 2024

Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. As our founders have always believed, you shouldn't need a PhD in Analytics to optimize your website, and we designed Lucky Orange to be easy to use regardless of your background and previous experience. Thanks again for your review, and we're always here if you need anything from our team.

Cheers - Emilia from Lucky Orange

2 de julio de 2024

Always a pleasure to work with these guys!
Prompt replies when I have questions and I really love the tracking and replay Lucky Orange offers. It even can see if somebody added something to they cart.

Nayestones
Bélgica
Más de 2 años usando la aplicación
Lucky Orange LLC respondió 12 de julio de 2024

The pleasure is all ours! We love answering any questions our users may have, and we're always here to support them. It's great to hear that getting the front row seat to watch visitors interact is giving you the insight you need to optimize your store. Thanks for your review, and we're here if you have any questions!

Cheers - Justin from Lucky Orange

1 de septiembre de 2024

"Lucky Orange has been a fantastic addition to my Shopify store! The app provides deep insights into customer behavior, helping me optimize my site for better conversions. The fact that it's free makes it even better. Huge shoutout to Emilia from their support team—she was super responsive and provided exceptional help today. Highly recommend this app for anyone looking to improve their store's performance!"

Dream Euphoria Store
Eslovaquia
1 día usando la aplicación
Lucky Orange LLC respondió 4 de septiembre de 2024

Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else! Happy tracking!

Cheers - Emilia from Lucky Orange

12 de octubre de 2024

Great app!
gives highly valuable insight into customer behavior and helps you analyze issues with the store and helps you make improvements.

Beyond Shred
Israel
7 días usando la aplicación
Lucky Orange LLC respondió 15 de octubre de 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out should you or your team need assistance in any way.

Cheers - Emilia from Lucky Orange

3 de octubre de 2024

Fantastic app! Works brilliantly really giving an insight to the customer experience

BALTÉ
Australia
7 meses usando la aplicación
Lucky Orange LLC respondió 7 de octubre de 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your Shopify store. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Jordan from Lucky Orange