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5 Stars are not enough to give ratings for this Lucky Orange app. I am enjoying a lot with live visitors activity viewing and also with video recordings data of all the visitors activity. Especially customer support is just awesome. I recommend everybody to enjoy this features by installing this app.
WOW! Thank you for a 5+ star review! Nothing feels better than finding ways that make your customer experience better than ever. We love to hear these kind words, and we’re passed it along to our sales and development teams to share the love. We’re always here should you need anything! Thank you for your review and recommendation!
Cheers - Justin from Lucky Orange
Very simple and easy to use. The chat feature has been great for us; very helpful retaining customer information to help convert those leads into sales. Will definitely refer this app to others.
Absolutely essential! This app gave me a lot of insights on how my customers are navigating the store, and inbuilt chat and surveys are a great addon! I wish they had a plan under $10 but the app is totally worth it!
These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for taking the time to leave this review, and please let us know if you need anything!
Cheers - Emilia from Lucky Orange
LOVE THIS APP.
Sooo many features. I've caught about 25 problems with my new website so far and I'm able to easily identify the exact issue and fix them fast. Live Chat is sweet too!
Thank you Lucky Orange :)
I used this app in my last store. Because of all the great info it collects, it was the very first app I installed on my current store - www.LilisHomeBoutique.com. I highly recommend this app.
We are honored to be the first app installed on your website. Hearing that we are able to provide you relevant information to help you store is something we take great pride in. Appreciate the recommendation!
Cheers- Justin from Lucky Orange
One word. Amazing app
Two words: THANK YOU! We appreciate your review, and we are grateful for sharing that Lucky Orange love. There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks again, and we're here if you need any assistance!
Cheers - Emilia from Lucky Orange
Very thorough and useful insights on how visitors navigate our website. Huge time-saver - I highly recommend this app and all its amazing features!
Thank you for your review and recommendation! Visitor behavior can make all the difference in improving your website. Plus time is valuable, especially when you're growing a business. We love to help you save time and grow sales! Thanks again and happy tracking!
Cheers - Emilia from Lucky Orange
Great app. Really useful insights. We presumed we designed a super simple site: apparently not. Lucky Orange provided us with some great insights that we are implementing to continue our growth. Highly recommend!
It’s great to hear that Lucky Orange insights made a difference in growing your website and helped you see your simple site design from your customers’ perspective. We use customer insight to improve our own website and love to know that it’s helped your website too! As you continue to use Lucky Orange, I’m here to help if you have any more questions.
Cheers - Justin from Lucky Orange
All good!
Thank you for your review! Accessing what your visitors and customers do on your Shopify store is so rewarding. Happy tracking, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Heatmaps didn't work with country redirects, so not what we needed. I tried to contact support via chat about this, but no luck.
When we canceled we thought we could continue to use recordings, but they terminated the account even though we had 2 weeks left, that we had payed for.
Can't recommend this to anyone, and would recommend Microsoft Clarity that is FREE.
Thank you for your feedback. Based on your help ticket, our team responded less than an hour after it was initially received.
As mentioned in our email exchange, you are using our Classic app which closes the account once the plan is canceled. This information is included in a pop-up that requires you to acknowledge this policy prior to cancellation. Our new app does provide account access for the remainder of the plan following cancellation.
We would be happy to discuss this further. Please respond to our last email to continue our conversation. We would still like to reactivate your account for the remaining days within your plan and get to the bottom of your heatmap issues.
I look forward to connecting soon,
Bradley from Lucky Orange