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I scheduled an onboarding call and was helped by Emilia. She was very helpful, friendly, and answered all my questions thoroughly. I was able to set up and measure my website funnel, heat maps, scroll maps, and surveys. Unfortunately, the tool is limited if you don't have Shopify Plus which allows you to track checkout page user interactions.
We appreciate your review and are thrilled we were able to impress you with our onboarding call. This is a free 15-minute tour of our app that's available to all users to introduce them to our 20+ features and answer any questions they may have.
While you need Shopify Plus to see checkout interactions, we offer preloaded checkout events for all users that let you follow how visitors made it through the checkout, such as who filled out their contact information but left before completing the payment information. You can also trigger surveys, announcements and chat invites based on these events to help save the sale.
I would be happy to walk you through the Shopify checkout events, so please reply to my last email referencing this review to connect. I look forward to hearing from you soon!
Cheers - Emilia from Lucky Orange
Love the communication, response time and overall service experience. Got invaluable data about my website. Just need to analyze it :)
Thanks for leaving us a review! We love that we could impress you with our technology and support. Our team loves to help our customers get as much as they can from Lucky Orange, and it sounds like you're already getting value from seeing what people really do on your Shopify store. Thanks again for your review!
Cheers - Justin from Lucky Orange
Emilia helped me immediately with some questions I had. She was very thorough and quick to assist!
We're always happy to help our users with any questions they may have. Our team strives to impress users with our technology and support. Thanks for your review, and don't hesitate to reach out if you have any questions!
Cheers - Emilia from Lucky Orange
I highly recommend Lucky Orange.
After I installed, I immediately saw the customer drop of areas on my site and we are able to identify the issues. Lucky Orange has great tools to analyze the customer journey and showing us how to improve our conversion.
There customer service is great and our onboarding call was super helpful and educating! Highly recommend!
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. It's always amazing when you can see exactly where and why people left your site before converting. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Emilia from Lucky Orange
Great app. Easy to install by copy and pasting the 1 line code. Support by email and zoom was good.
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute tour is a great way to accomplish it. Thank you for your review, and don’t hesitate to reach out if you need anything.
Cheers - Emilia from Lucky Orange
Good app to understand your website weaknesses at the begging of your ecom way ;)
It's all about the power of visitor behavior! It easily spots those weaknesses and brings you new insight to grow your ecommerce business. Thank you for your review, and we're here to support you if you need anything!
Cheers - Emilia from Lucky Orange
Really like it so far. It has helped me understand customer behaviour and I have a chat to reply to any questions. I would recommend it!
Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for taking the time to leave us a review! Always here if you need anything from our team.
Cheers - Jordan from Lucky Orange
This is a great app for anyone to use. Helps me with my business.
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for leaving us a review, and we’re here if you need anything else.
Cheers - Bradley from Lucky Orange
I had an onboarding demo call with Jordan and he was very helpful with showing us the features and benefits of the system, and was passionate about the app. The heat map, and recordings of live sessions is going to be very helpful for our new website that launched to be able to track how our ads are performing.
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology and onboarding. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Jordan from Lucky Orange
The team is super helpful. The software is pretty amazing. Worth it, for sure!
Thanks for your review! We're thrilled to be able to impress you with our customer service and app. "Pretty amazing" is a phase we love to see our customers use when describing Lucky Orange. Thanks again for your review, and we're here if you need anything. Happy tracking!
Cheers - Justin from Lucky Orange