Avis (1 340)

Note globale
4,7
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
10 septembre 2024

This app is a must-have. It's, probably, one of the top 3 apps a merchant should install. It gives golden information on the customers' journey in, through and out of one's eshop.

Support is, also, excellent. Every time I needed some answers or help, they were there to answer them quickly and to the point.

So, I must say that I cannot recommend this app highly enough !

COLORADDICTED.COM
Grèce
Presque 8 ans d’utilisation de l’application
Lucky Orange LLC a répondu 12 septembre 2024

Wow! These are words we love to hear. There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thank you for your review and recommendation, and you know we're here to help if you need anything. Happy tracking!

Cheers - Emilia from Lucky Orange

25 septembre 2024

We left a year ago for a different service and have found the application to be one of the best we have used. Good to be back and support is excellent.

CTA, Inc.
États-Unis
Environ 2 ans d’utilisation de l’application
Lucky Orange LLC a répondu 27 septembre 2024

Thank you for sharing the Lucky Orange love and welcome back! Did you get a chance to try our new Discovery feature? We designed it to help merchants like you find the questions you want answered, such as what frustrated people really do on your website. Thanks again, and if you need anything, please don't hesitate to reach out.

Cheers - Jordan from Lucky Orange

26 septembre 2024

The heatmaps and visitor replays are invaluable to our business. We have gained so many actionable insights from watching them!

Audio Life Inc.
États-Unis
Presque 2 ans d’utilisation de l’application
Lucky Orange LLC a répondu 30 septembre 2024

Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We love to hear that getting these insights has helped you to identify how you can make the visitor experience better than ever. Thanks for your review, and we're here if you need anything!

Cheers - Jordan from Lucky Orange

7 octobre 2024

Lucky Orange has been a great addition to our store with the insight it provides into customer behaviour. Their support is also excellent and always on hand to assist with any queries!

V3 Apparel
Royaume-Uni
Plus d'un an d’utilisation de l’application
Lucky Orange LLC a répondu 8 octobre 2024

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to see visitor behavior. Thank you for your review and don’t hesitate to reach out if you need anything! We're just one email away!🙂

Cheers - Emilia from Lucky Orange

7 septembre 2024

Herramienta fundamental cuando quieres iniciar o haces cambios importantes en tu diseño de página. Con el nuevo plan de 100 rastreos gratis sería un desperdicio no instalarlo.

Cobb México
Mexique
Presque 2 ans d’utilisation de l’application
Lucky Orange LLC a répondu 10 septembre 2024

¡Emocionados de escuchar cómo Lucky Orange ha tenido un impacto positivo en toda tu website! Poder entender a tus visitantes es invaluable. ¡Gracias por esta reseña de cinco estrellas y por tus consejos para otros comerciantes de Shopify! Estamos aquí si necesitas algo más.

Saludos - Emilia de Lucky Orange

8 octobre 2024

It breaks down the data from traffic into understandable categories and helps me identify where I need to improve

Chapiter
États-Unis
Environ un an d’utilisation de l’application
Lucky Orange LLC a répondu 9 octobre 2024

Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for your review, and we’re always here should you need anything!

Cheers - Jordan from Lucky Orange

13 septembre 2024

Emilia was very helpful and informative. She took the time to help and explain to me the items I had had questions about and she continues to be helpful and provides excellent customer service and support.

Acid Queen Jewelry
États-Unis
Plus d'un an d’utilisation de l’application
Lucky Orange LLC a répondu 18 septembre 2024

Thank you for leaving us a review! We’re thrilled you enjoy our customer support and technology. Helping our users get the most out of their Lucky Orange is a priority because the more you can see what people are doing on your Shopify store, the more you can make improvements that result in more sales and happier customers. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!

Cheers - Emilia from Lucky Orange

30 août 2024

It didnt work for our Impact theme, the hole recording is gliched so we sadly could not use the replays feature. The support said, its currently a bug but it will not be fixed right now. There was no more effort to try and fix my issue. I asked for a refund since the app is not wokring like intended, that was over a month ago, i was charged with 40€ even after chainging the plan to free.
I even have the promis for the refund written, on email, but sadly that has not happened jet.
Dissapointed to say the least

BoxOneRacing
Allemagne
Presque 2 ans d’utilisation de l’application
Lucky Orange LLC a répondu 3 septembre 2024

We appreciate your feedback. The custom Shopify theme you’re using handles image carousels in a way that prevents Lucky Orange from capturing visitor data. Additionally, your refund has been issued, and we appreciate your patience. As I mentioned in my email, we had to wait for Shopify to charge you before we could issue the refund. That’s why you saw the charge on your account, which we then immediately refunded once it came through.

If you have any other questions, don’t hesitate to reach out. I look forward to hearing from you soon.

Best regards - Emilia from Lucky Orange

3 octobre 2024

Excellent app to see exactly where customers are scrolling, clicking, adding to cart, or exiting. The free plan is perfect when you're just starting out. I love to use this when I've made changes to my site to see how things are working (or not working) for my customers. The customer service is outstanding. Quick, friendly, and helpful! Highly recommend Lucky Orange!

The Note House
États-Unis
Environ un an d’utilisation de l’application
Lucky Orange LLC a répondu 7 octobre 2024

Thanks for taking the time to leave us a review! Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for your review, and happy tracking! We're just an email away if you need anything!

Cheers - Emilia from Lucky Orange

5 septembre 2024

Helpful and informative app

RoyalRoofTopTent
États-Unis
Plus d'un an d’utilisation de l’application
Lucky Orange LLC a répondu 10 septembre 2024

Thank you so much for leaving us a review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Don't hesitate to reach out if you need anything!

Cheers - Jordan from Lucky Orange