Avis (1 445)

Note globale
4,7
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
28 février 2019

Hasn't worked on my system for over a month. I used to like this app....when it worked. No customer service response to my concern. Disappointing.

Seed Face & Body Care
États-Unis
Environ 4 ans d’utilisation de l’application
Lucky Orange LLC a répondu 28 février 2019

Hey Seed Face & Body Care Team.
Thanks for taking the time to leave this feedback. We appreciate your concern and would love to assist here. We checked our system, and we do ...

12 mars 2021

Really enjoying Lucky Orange. Being able to see where our customers are hitting blockers in their path to conversion is great. Really helps us understand how our customers use the site and how we can improve it.

Millie & Jones
Royaume-Uni
Environ 2 mois d’utilisation de l’application
Lucky Orange LLC a répondu 16 mars 2021

Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this five- ...

Modifié le 3 juin 2022

App works great when installed correctly. Customer service is hit or miss on first attempt but eventually they get the job (whatever it is) done. Love this app and really appreciate all the insight for how customer shop.

Dio Candle Company
États-Unis
Plus de 3 ans d’utilisation de l’application
Lucky Orange LLC a répondu 1 novembre 2021

Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and ...

25 mai 2021

Such a handy app, you can easily monitor your visitor's behaviours. You even can filter per action and view back recordings! Also the heat maps give a lot of insight about how visitors browse your website. Also the support is very reactive and helpful. Top service!

MyPetBuddy.be
Belgique
Environ 2 mois d’utilisation de l’application
Lucky Orange LLC a répondu 27 mai 2021

Thank you for your review and such kind words! Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can ...

18 août 2020

This app is really interesting. It allows you to see what your customers do through either a recording or real time. You can see if they are moving on due to something not working right or if they were expecting something in particular. Still learning how to fully use this app. There's also a live chat feature and a click heatmap.

Cute Asian Things
États-Unis
Environ 2 mois d’utilisation de l’application
Lucky Orange LLC a répondu 18 août 2020

These are words we love to hear! Being able to understand your customers and what they do on your website is extremely helpful in growing your business. Appreciate the 5-star ...

11 juillet 2020

Great App! It has helped us a lot to understand what is happening in our new website. Thank you Guys!

In Style Corner
États-Unis
Environ 2 mois d’utilisation de l’application
Lucky Orange LLC a répondu 14 juillet 2020

We’re glad you’ve been able to use our insights into visitor behavior to make a positive impact across your website and business. Love to see how this insight from Lucky ...

Modifié le 27 octobre 2023

10/27/23 Update: I'm going to update my review to 4 stars. I used the previous version for almost 2/3 years and unfortunately, this version doesn't have the tagging and consistently fetches images which diminishes the quality of the recordings. I'll respond to the email.

Since they've upgraded, I've spent 3 days going back and forth with their support to get this app to work. I wouldn't ...

Used By God
États-Unis
Environ 3 ans d’utilisation de l’application
Lucky Orange LLC a répondu 23 octobre 2023

I apologize for the confusion that having an account on the older version of our platform and the current version created for you when trying to log in to view recordings. I’ ...

30 mai 2020

I am very happy to use this app. It gives you an advantage to optimize store for better conversions. It is totally worth it. I really recommend to every shopify store.

Rabbit Quick
États-Unis
Environ 2 mois d’utilisation de l’application
Lucky Orange LLC a répondu 3 juin 2020

We’re glad you’ve been able to use our insights into visitor behavior to increase conversions. Love to see how this insight from Lucky Orange helped you grow your business. ...

2 février 2022

I really like this app. It has a free version which is best for small stores that have just started selling. This allows us to understand how visitors are accessing your store and also allows us to create quick survey to gather valuable feedback.

FirstWalkShop
États-Unis
Environ 2 mois d’utilisation de l’application
Lucky Orange LLC a répondu 6 février 2022

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any ...

12 juin 2020

This app has really helped spot the bad parts of my store and has made my conversion rate go through the roof!

Cheeky Monkey Learning
Royaume-Uni
Environ 2 mois d’utilisation de l’application
Lucky Orange LLC a répondu 16 juin 2020

Very excited to hear that you’ve already seen such an improvement to your conversion rates!. Love to see how this insight from Lucky Orange helped you make it easier for your ...