Avis (1 390)
Affiner
-
Par note
I love this app, it's easy to set up just download it and your store is automatically connected, but the reports are not accurate sometimes. I have reached the Dev team and they fixed my report issues and changed some of the settings, also extended my free trial. Now I'm able to see an accurate report from my store sessions. I recomand this app if you like to see what your customers are doing in your shop and the app team is always there to help you when you need it.
Thank you!
Hey SprayItOff. Thank you for the feedback. We are sorry to hear you are having some trouble with your first experience on Lucky Orange and we would love to see what we can do to give you some additional time to test out our services. While we try our best to track all visitors to the site, there can be some instances (do not track settings, etc.) when doing so is not possible. Additionally, we are not able to track the checkout pages on Shopify (unless you are on Shopify Plus) which could be leading to the discrepancy in sale statistics. We would encourage you to speak with your Shopify rep about this need and we would be happy to discuss this in further detail with them (if upgrading to Shopify Plus is not an option for you at this time). Please email us directly at support@luckyorange.com at your earliest convenience so we can help with any further items at this time.
I am very happy with this company! I have used them before with other stores & they always help me figure out what is wrong with my website early on.
Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!
Cheers - Bradley with Lucky Orange
Great little app. Excellent for Quality Assurance and identifying customer experience. Chat only support but solid and definitely worth what we have been paying.
Great and insightful for optimising your site and conversion. Certainly love the heatmap and the customer recording to study the customer journey from both ads and organic conversion
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website by better understanding your customers' journey. Heatmaps and session recordings bring visitor behavior into focus so clearly! Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Emilia from Lucky Orange
Amazing, just a must have tool for understanding how behave your customers.
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
Love the App, works like magic. You get to see what actually drives or scare away your customers
And the Support team is great!
Thank you for your review! We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Justin from Lucky Orange
Very nice APP it has helped us improve our customers experience. We have uninstalled it as we found it to be a drag on our store speed. Also you need to be careful as BOTS will eat up your page allowance if you do any advertising. Mix bag review, still this APP can be very helpful. Updates, thank-you for your reply going to reinstall!
Thank you for your review. Bot traffic is a frustrating issue for any website. Lucky Orange can help you identify bot traffic so you can avoid wasting money on ads that won’t produce sales. It can be shocking to finally see how much bot traffic is coming to your site, but now you have the information needed to audit all of your traffic sources to make sure you’re not getting bad traffic. This is especially true if you’re running paid ads.
Once you’ve identified a source of bots, you can use Lucky Orange to stop tracking these “visitors” by blocking the IP address(es). Here’s a guide to help: https://help.luckyorange.com/article/30-block-ip-addresses-from-being-tracked-on-my-site-including-my-own
Let’s talk about site speed for a moment. In regards to our code and its impact on your site speed, our code is loaded asynchronously. Because of this, our code doesn’t load on your site until the essential elements have loaded and are fully functional. The impact on your store’s speed should be minimal: https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website
Additionally, Lucky Orange is pleased to report that Yottaa, an industry leader for analyzing website speed, published their annual report on the impact of 3rd party applications on website performance. In comparison with other conversion rate optimization tools, Lucky Orange received the highest mark (green check mark) indicating our software has little to no performance impact on websites. The link to the report can be found below should you be interested in exploring further validation of Lucky Orange’s commitment to maintaining your website speed. https://www.yottaa.com/resources/2020-ecommerce-3rd-party-index/
If there are any other questions we can answer, please don’t hesitate to reach out. You can reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com. We also can connect via WhatsApp.
Cheers - Bradley from Lucky Orange
A+++ Excellent - Amazing App ! This is so useful to track visitor's to our site and see what they looked at. The chat works great. The best app for helping conversions ever. LOVE it! :)
This is the best APP ever for track your customers experience, and by this, you can easily understand what you need to change to boost the conversion % of your store!
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. We strive to make our customers walk away saying things like, “this is the best app ever!” Thanks for this five-star review! Always here if you need anything from our team!
Cheers - Bradley from Lucky Orange
Didn't work at first but seemed to be a glitch on the Shopify side with logins and having multiple accounts. Lucky Orange support reached out and got it taken care of. Appreciate the fast response and getting us taken care of. Look forward to using Lucky Orange for our site!