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I still have a lot to learn on how to utilize all of the features. Although I feel like I am "Big Brother" I enjoy seeing exactly where people are going on my website.
UPDATE:
Like other visitors have stated this app has a lot of bugs. It works sometimes and then it will stop working out of the blue. The recordings can take awhile to come through if at all sometimes.
This app is amazing. Having just launched a store, we are able to see how our visitors move around the site, what they seem to be looking for, and what they are doing when they leave. This helps us fix the weak areas of our site to retain more visitors and convert sales. I also love that it shows so many stats such as browser type, device type, location, referral source, if they added something to the cart, where they are located, and what products they looked at.
This app absolutely rocks! It helped me identify a lot of flaws in the store design & I took those inputs to improve. For new store owners this is an absolute requirement. Go for it, the value is beyond measure and user interface & observations are a breeze with this app. Once you check this out, you will not search any further, makes life easier.
Thanks so much for your review and such kind words! We’re happy you were able to get that front row experience to see how your customers use your Shopify store to drive those fine-toothed optimizations. We wish you continued success and thank you for sharing the Lucky Orange love! Please don’t hesitate to reach out if we can be of service in any way.
Cheers - Jordan from Lucky Orange
I know an amazing app when I see it. I've only just started using this and I was already blown away. I never write reviews but this company deserves it. It's too good to be true. Creepily amazing app. 10 stars!!!
Thank you for your incredible 10-star review! It’s not everyday that we earn double the stars, and we are thrilled that you’ve had such a positive experience! Finding new ways to see what your customers are experiencing and being able to quickly address them is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you!
Cheers - Jordan from Lucky Orange
I used this app to help me do check visitors behaviour. I really like how it does track visitors actions. It would be nicer if the app is a bit lighter to perform. the loading time is longer.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Also, we appreciate your feedback - I’ve passed it along to the team. Thank you for taking the time to leave this year, and please don’t hesitate to reach out if we can be of service in any way!
Cheers - Jordan M. from Lucky Orange
This app used to be awesome, but now it doesn't work at all. No stats--no videos, NADA. I have submitted a request to inquire why it's not working AT ALL and two weeks later no response-but yet I'm being charged. I'm canceling today and don't plan to re-subscribe again.
We apologize for the trouble you seem to be having, that is not the experience we want for any of our customers . Our team would love to look into this issue for you to get it resolved.
We’ve attempted several times to contact you to get the via phone and email but haven’t been able to get ahold of you yet. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.
Again, we are sorry for any inconvenience this has caused you. We want to continue to earn your business and we hope to hear from you soon.
Cheers - Bradley from Lucky Orange
I haven't had time to delve into all that lucky orange has to offer, but right from the start I found their support to be fabulous, and I'm loving the features it had when I uploaded the app. One happy camper!
Lucky Orange is a Complete NO brainer.If you are looking to convert traffic if your wanting to clearly get a picture of who is coming from were and when if you are selling a product,Then i would highly recommended Lucky Orange for if it wasn't for these guys i wouldn't be so Lucky.Thank you so Much Team.
Stay Amazing
D.W
Excellent App 100% reccomended, it lets you see exactly what your visitors do, you can start a live chat with them etc
nice app it very useful. I see my customer activity live and recorded so I can upgrade my store according to customer activity in my store
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!
Cheers - Kelsey from Lucky Orange