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Very good customer service. Any issues I've had have been resolved promptly. Their live users section is amazing where you can watch someone clicking and scrolling LIVE on your website. Also, you can see a history of every single visitors actions on your website as a video recording. Yes, you can see exactly where their finger was during scrolling and clicking. Definitely worth the $$$, especially to see where people leave your website or stop continuing to the next page.
We were happy to have been able to resolve your questions quickly and hear that Lucky Orange is delivering value to you. Seeing what your customers' experience in real time helps you address their needs quickly to prevent any barriers to conversion. Wishing you continued success in 2020!
Cheers- Bradley from Lucky Orange
they steal your money, don't install the app. once you uninstall it then they keep charging you and they don't tell you. they just sneakily add it to your shopify bill so you don't notice. lucky orange is a bunch of thieves, avoid them
We are currently working with the merchant to resolve this right away. It seems there may have been a misunderstanding on how billing works for 3rd party apps and we are helping to clarify that right now. Will make sure to update as soon as this is resolved.
Cheers- Bradley from Lucky Orange
good
Thank you so much for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success. Thanks again for your review, and don't hesitate to reach out to our team with any questions. Happy tracking!
Cheers - Emilia from Lucky Orange
Every shop needs this app. It has a little bit of everything and is super helpful. Super easy to use and best of all it's FREE! I believe there are paid options but for the most part, I only needed the free version. Seriously, it's a life changer.
It helps so much to see where people left off and why. It also has announcements and surveys that people can take. BEST APP OUT THERE!
Wow! Thank you for such a ringing endorsement! We love when our users describe Lucky Orange as "super easy to us" and "a life changer." We're glad you're enjoying Lucky Orange and have passed on your kind words to the rest of our team. Thanks again for your review, and we're here should you need anything!
Cheers - Jordan from Lucky Orange
Nutze es seit 12Std und bin jetzt schon begeistert! Danke
Vielen dank! - Bradley from Lucky Orange
A true insiders looks a customer psychology.
After the Apple iOS update I was not able to track user activities in my FB Ads campaign. But When I found the lucky Orange App, I was able to track each and every activity of users. I was also able to check all the users live activities like where they clicked and where they left so that I can make relevant and most importantly right changes based on data. No doubt, Lucky Orange has saved me a lot of Money and gave me invaluable data like what device, location, time of user activities, heat map, recording of each user on a webpage. I would definitely recommend Lucky Orange to all serious entrepreneurs on Shopify Plateform. Thanks!
Thank you for this glowing review and recommendation! We’re thrilled to impress you with our technology, especially as you navigate the Apple iOS update. Being able to see how your visitors interact with your store first hand can make all the difference. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Justin from Lucky Orange
Very great App to help understanding your ideal customer. The support team is also very responsive. Thanks you so much. Sebastien
Thank you so much for this great review, Sebastien! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success.
Cheers - Jordan from Lucky Orange
As others have said reports are unreliable/ Data doesn't match google analytics, FB analytics or Shopify. Other review must be paid for.... look through the pages....
Edit: Customer support contacted me today asking me if there was anything they could do. I'm working with them to fix the above issues and will edit my review according to what happens.
I probably signed up to this app too early ... it definately does what it says, and it's pretty cool and was really quite good to see where customers were leaving my store. Alas! my shop is not making any sales so I've decided to remove this and sign up when customers start pouring in...
Thank you for sharing the Lucky Orange love! Getting a front seat to your customers online interactions can be truly invaluable when you are making decisions for your website. Please don't hesitate to reach out if we can be of assistance now or in the future!
Cheers - Bradley from Lucky Orange