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Really an amazing product. Allows me to feel like a brick and mortar shop owner seeing in real time what my customers are looking at, so I can plan the best next steps to take to improve my store.
Love that Lucky Orange is allowing you to see some of the benefits of a traditional brick and mortar shop, what a great comparison. We are happy to be a part of your journey and wish you continued success!
Cheers- Kelsey from Lucky Orange
=== Review Updated on 10-12 BY EverythingHippo ===
I appreciate when a vendor responds after getting a negative review. Bradley from Lucky Orange reached out after I posted the one star review. We had a helpful conversation. My browser, FireFox by Mozilla, caused the app loading failures that lead to my original review. I was able to load the app in MS Edge. Bradley provided information about how to make a few small changes and now the app is working correctly. The app seems to allow visibility into the behaviors of my store visitors which is why I installed it. I dont have a comprehensive review at this time but it seems well organized and feature rich. So far so good. I will add a more detailed review after using the product for a few more weeks.
==== Original Reivew ====
What a POS. I was working with Shopify Support and they recommended that I install this App. The description seemed just like what I wanted. I added it and then ... nothing. It would not start. I removed it .. readded it. Nothing .. blank screen. I deleted cookies and cache. Nothing. I restarted the laptop and started shopify admin in a private window. Nothing. Would not move past a blank screen.
I have had some bad apps in my time on Shopify, but I have never had one so useless that it wouldn't even start up.
I recommend that you don't touch this one and move on to another one that is reliable.
Thank you for the opportunity to help make sure Lucky Orange was working on your site. We appreciate the collaboration and would love to hear back from you once you have interacted with our technology more. Let us know if you need anything else, we are always here to support our customer's success!
Cheers- Bradley from Lucky Orange
I have a problem accessing the app from a week! I reached out to the support and they answers are taking at least a day for email back.
We understand your frustration and apologize for the inconvenience. We offer limited support over the weekend, which is when your support ticket initially came through. Live support is available from 9 a.m. to 5 p.m. (CDT) Monday through Friday. Our team worked hard to answer your email as quickly as possible, and I believe our different time zones may have given the illusion that we weren’t acting quickly.
As I mentioned in my email, we’ve identified the source of your issue and are currently working on a fix. We’ll provide you with an update as soon as one is available. In the meantime, if there’s anything else I can do for you, please don’t hesitate to let me know directly by responding to my last email.
Cheers - Bradley from Lucky Orange
Quite enjoy the app although I mostly use it to view visitor activity, which I've found very useful. I was able to observe and spot changes needed in my store.
Thank you for taking the time to leave us a review! Understanding your website visitors' behavior is super important. Please don't hesitate to reach out if there's anything we can help you with.
Cheers - Bradley from Lucky Orange
great app and pretty easy to use
Thanks for taking the time to leave a review. Love to hear that Lucky Orange has been easy to use and helpful as you improve your website. Don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
Great customer support & analytics.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this review! Always here if you need anything from our team.
Cheers - Emilia from Lucky Orange
Lucky Orage made me find what exaclty my customers was looking for and made me get punch of sales . It's worth of purchasing this app LOVE IT !!!!
I can't believe all of the stuff this app is capable of. I watched a real visitor scroll through my website LIVE and I'm not even going to lie, my heart was beating pretty fast haha. I can see where my visitors came from (whether from my fb ad or some other source). And when I had a problem the support team emailed me back extremely fast. I just wanted to test this thing out but I'll definitely be sticking around after the 3-day trial. Awesome app. Thanks!
I've been using this app to track my daily website visitors. I've been learning patterns and trends and figuring out what potential customers are looking for. It's enabled me to revamp my site and fix issues that might be causing potential customers to stray.
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!
Cheers - Jordan from Lucky Orange
We get a lot of traffic and the ability to segment and look at the traffic through behavior tags/analytics is helpful. Still learning all the features the app has to offer.
Very exciting to hear you already are experiencing a lot of traffic but knowing how to improve your website for those visitors can be challenging. Using behavior tags and analytics can help to digest the data in a more consumable way. As you continue to explore Lucky Orange let us know if you have any more questions!
Cheers- Kelsey form Lucky Orange