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This app doesnt seem to be to accurate with the recordings. Some that play dont seem to be doing whats appeared above
Hey Premium Trendz. Thank you for the feedback. We are sorry to hear you are having some trouble with your Lucky Orange recordings. We have tried to reach out to you directly but have not had the chance to connect yet. While waiting to connect, we did go ahead and review a few recordings in your account and were not able to replicate the issues you have outlined. We look forward to the opportunity to connect soon so we can try and track down what issues you may be having and get them resolved for you right away. Please email us directly at support@luckyorange.com or give us a call at +1-913-735-9032 Monday through Friday between 9 am and 5 pm CST so we can assist right away.
I simply love it. The level of granularity and depth that lucky orange provides, will allow me to get such good insight from my customers. It's gonna be a game changer for me! highl recommended
Thank you for the five-star review! So glad you're using our CRO tools to discover meaningful insights about your customer's behavior. Please don't hesitate to reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
As others have said reports are unreliable/ Data doesn't match google analytics, FB analytics or Shopify. Other review must be paid for.... look through the pages....
Edit: Customer support contacted me today asking me if there was anything they could do. I'm working with them to fix the above issues and will edit my review according to what happens.
The Developer is responsive to questions which has been very helpful. And, I was able to pin-point some items that needed to be changed in my shop in order to make it more user-friendly.
However, the site isn't able to capture all of the visits as is explained in the FAQs.
I would recommend it to anyone starting out.
Very pretty app. Doesn't work, but it looks great. I used LO for 3 weeks, during which time it never reported reliable data. For example, LO consistently reported that I had a conversion rate of at least 150%. In other words, for every 2 people who put an item in their cart, 3 people checked out! Awesome! Other data was also consistently off and never matched Shopify's or Google Analytics' I worked with LO and Shopify tech support on these issues. Shopify said the problem was definitely on LO's side, and LO eventually just gave up without even a "sorry, we couldn't fix it" email from them. Beautiful app with meaningless data and ineffective support. Not impressed.
Great UX, very easy to use and very powerful tool to optimize sales. It's also quick and responsive.
Thank you so much for the five-star review! Using tools like our heatmaps and sessions is a great way to discover pain points in your customer's experience and optimize your site. We're here if you need anything!
Cheers - Bradley from Lucky Orange
So far, so good. Great to get a real time insight into client behavior on the site. Do arrange the free call to help guide you through the app as it's a great opportunity to find out everything the app can do for you / how it works. Justin was great at guiding me through the various functions. It is unfortunate that Shopify has limited the viewing of the checkout process only to subscribers of their highest paid subscription service as this is a very important stage of the client experience. Hopefully they will change that back to way it was previously where all Shopify merchants were able to see their client behavior throughout the complete transaction rather than holding this important and valuable piece of client information to ransom for the very few that can afford it. Shame on you Shopify. I love what you do and this is an unpleasant side of you I haven't come across before.
I love talking with our customers about how they can best leverage Lucky Orange, glad you found the call beneficial. Real-time insights are super impactful to decision making on websites and we can't wait to hear how Lucky Orange continues to help your website grow!
Cheers- Justin from Lucky Orange
WOW!!!! great app!
WOW!!!! great app!
WOW!!!! great app!
WOW!!!! great app!
WOW!!!! great app!
WOW!!!! great app!
uma tristeza.. segui o passo a passo e diz que o iframe está bloqueando o acesso do app.. só que ele está instalado
Thank you for your feedback. Here is a link to our iframe guide for Shopify merchants: https://help-preview.luckyorange.com/article/287-the-iframe-guide-for-shopify-merchants
We have tried to get in contact with you to get to the bottom of this issue. At your earliest convenience, please send an email to support@luckyorange.com.
I look forward to hearing from you soon.
Regards - Bradley, Director of Client Services, Lucky Orange
i can't use it, the app doesn't work and doesn't show me anything, only a white window..........................................................
Please accept my apologies for your experience! On the surface, it sounds like something that can be easily fixed, but our team would like to take a look at it. We have reached out several times to look into your issue further, but we haven’t been able to connect. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com. We want to make sure that you can now use Lucky Orange successfully!
Cheers - Bradley from Lucky Orange