Avis (1 428)
Affiner
-
Par note
The app itself is kind of bad poor work, but after no more pay rate it will have to fly every 2-3 days... Not like
Please accept our apologies for your frustrations. Our team would like to better understand your experience and how we could improve it. We’ve tried to reach out several times to connect with you but haven’t been able to get in touch. Please send an email to support@luckyorange.com or call +1-913-735-9032. We want to make this right! I look forward to hearing from you soon.
Cheers - Bradley from Lucky Orange
Right now really like it. So much smoother and fun then all other aps I first tested before testing this.
So glad to hear you're enjoying our app! We aim to provide a smooth and enjoyable user experience. Thank you for giving us a try, and we wish you continued success with your business. When you can see how people use your website, you can grow your website and business to make it better than ever. Thanks again, and we're here if you need anything!
Cheers - Bradley from Lucky Orange
Hi, this is an awesome site, but the heatmaps dont work properly, and the live recording is a bit buggy.
I also test my site frequently, so it would be nice if it omitted my own browsing data, as it skews the results.
Add a feature to exclude activity from certain IP, an ill upgrade to 5*
Took time to get customer service to respond. They stated they sent emails but I never received any (checked my spam folders as well) and my calls were not answered nor returned. After leaving a bad review I received a phone call immediately!
The issue is finally fixed!
App works well but there are times when the tracking is a bit off.
No encontré la manera de ingresar a ella, me pide un correo que nunca ingrese para crear la cuenta porque la descargue directamente de Shopify y resulta que no reconoce el correo ni las claves, y si no puedo ingresar... NO ME SIRVE.
Thank you for your feedback. As I mentioned in my email, your site is set up correctly and tracking. We believe that this issue may be caused by an adblocker, whether it’s standard on your browser or an added extension.
Sometimes an adblocker or another browser extension can get in the way and prevent you from signing into Lucky Orange through Shopify. To work around this issue, try disabling your adblocker for LuckyOrange.com. You can also try to sign in through a new Incognito window (Chrome), private window (FireFox) or InPrivate window (Edge).
We would still like to connect with you to make sure you’re able to use Lucky Orange. We sent you an email shortly after your review came through, so all you need to do is reply to that email. We can also connect through WhatsApp, Google Meets or Microsoft Teams if that’s more convenient.
We look forward to hearing from you soon.
Cheers - Bradley from Lucky Orange
I have contacted lucky orange multiple times, with 0 resolutions nor responses for well over 3 weeks now. I am extremely displeased after paying for my membership.
Preciso de ajuda urgente com o app. Não quero dar uma avaliação ruim pois gostei do app mais estou tendo problemas e não sei como contatar o suporte do app e isso é negativo pois deveria estar bem claro e fácil esta opção!!!!
Bom dia! We’re sorry for the frustrations you’ve had - this certainly isn’t the experience we want for any of our customers. After connecting via email earlier this week, I’m glad that we were able to help solve the issues you had and get you back on track. If there’s anything we can do to make your experience a great one, please let us know!
Cheers - Bradley from Lucky Orange
The app is not loading when clicked on
i have installed it and once i click on it, it comes to a blank screen
We are glad to have been able to resolve your issue. Please don't hesitate to reach out should you have any questions!
Cheers- Bradley from Lucky Orange
I love this app, it's great! Gave me the desperately needed insight I required to help convert more sales. the UI is a little outdated but the core functionality is gold.
I just installed the app yesterday. I have a new store and I'm steady making changes to it. I do not like that my numbers and information is wrong because the app was tracking me as I made changes. If this can be fixed I will keep it.
Thank you for your feedback and review. We’re sorry to hear about your Lucky Orange experience! To block your own IP address from being tracked, you can follow the easy steps here: https://help.luckyorange.com/article/30-block-ip-addresses-from-being-tracked-on-my-site-including-my-own) For the other issues you’re experiencing, we would like to connect with you to get these resolved ASAP. I’ve tried to reach out to you several times over the last week, but we haven’t been able to connect. At your earliest convenience, please reach out to us by phone (text or call) at +1-913-200-3927 or email at support@luckyorange.com. I look forward to connecting with you soon to get these outstanding issues resolved!
Cheers - Bradley from Lucky Orange