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I've been using the app for a week. App is user-friendly and straightforward. However, the price is excessively high and doesn't make sense for effective sites. I believe the company sets its pricing based solely on the ambitions of individual sites it is not recommend as losing time
Thank you for your feedback, and we’re glad that you enjoyed using Lucky Orange. We understand your frustration with pricing, which is why we offer a free plan and a plan designed for our Shopify users who are getting started with their store and building traffic and customers. Our tool continues to evolve to bring you more value through new features, such as daily email reports, multiple question surveys, optimizable segments and more.
We would love to discuss this with you further, and our team attempted to contact you via email shortly after this review was posted. Unfortunately, the email you used within our system was unable to be delivered. At your earliest convenience, please contact us at support@luckyorange.com to get the ball rolling to see what we can do for you.
Best Regards - Bradley from Lucky Orange
It's a really powerful app with a lot of necessary functionalities, It literally helped me double my conversion rate. Very Recommended !!!
We strive to make sure all of our customers walk again saying, “this is a really powerful app!” Love to hear that Lucky Orange has been able to double your conversion rate - WOW! Let us know if there’s anything we can do to assist you further. Thank you for this review and happy tracking!
Cheers - Justin from Lucky Orange
I installed the app but when I click to see the live view, it's not working 8/10 times, only when I click next to it on the play button, but when I go in the list with recordings and press play nothing shows, only a text that says what the costumer was doing but you can't see anything recorded? Does nothing as promised. Or is this like some other apps that make you pay first to see how it works? dissapointed
fast response for help, now let's see if something will be fixed, even the ones that stayed several minutes are not playing on desktop, only on Phone it works good;
We are sorry to hear your first experience was not as planned. This is certainly not the experience we want you to have! Our team has reached out to assist and hoping to hear back from you soon. It looks like you may have received a lot of traffic that bounced very quickly and therefore the recordings do not have anything to play back. We would love to look at this further with you so please reach out to us by phone at +1-913-200-3927 or by email at support@luckyorange.com. Thanks again for giving Lucky Orange a chance and look forward to connecting soon.
Cheers - Bradley from Lucky Orange
TERRIBLE ! I have been trying to open the app from shopfy since i installed and i was only getting ¨Logging out. One moment... ¨ The only way to acces the app was by google at your web page, until it started telling me my password was wrong, and when i try to directly open it from shopify boom , Logging out. One moment... a waste of time and a waste of space !
This isn’t the experience we want any of our customers to have, and we understand your frustration. Our team wants to resolve this as soon as we can to get you back on tracking, and on the surface, it appears there could be an easy solution.
Based on your description, we believe that this issue may be caused by an adblocker, whether it’s standard on your browser or an added extension. Sometimes an adblocker or another browser extension can get in the way and prevent you from signing into Lucky Orange through Shopify. To work around this issue, try disabling your adblocker for LuckyOrange.com. You can also try to sign in through a new Incognito window (Chrome), private window (FireFox) or InPrivate window (Edge).
We would still like to connect with you to make sure you’re able to use Lucky Orange from your Shopify dashboard. We sent you an email shortly after your review came through, so all you need to do is reply to that email. We can also connect through WhatsApp, Google Meets or Microsoft Teams if that’s more convenient.
We look forward to hearing from you soon.
Cheers - Bradley from Lucky Orange
Hi, When i am whatcing what my customers does, I don't see the page and what my customer does, i only see the html codes? Please help to get this right. Please help to make this right. -- edit: It is not working because of the booster theme that i am using. Nevertheless, good help from customer support.
Oh no! Let’s get to the bottom of what’s going on. This certainly isn’t the experience we want you (or any customer) to have. We want to resolve this ASAP to help get you back on track to see what your visitors are doing on your Shopify store. You should have an email in your inbox from support@luckyorange.com. At your earliest convenience, please, reply to the email we sent earlier today or contact us via phone (text or call) at +1-913-200-3927.
We look forward to connecting soon.
Cheers – Bradley from Lucky Orange
This app does not work.
The support is non existent, has been around 72 hours since I had dropped a query regd the app not showing any data/ not opening up still there is no reply.
Please be careful before subscribing to their prepaid plans.
I’m so sorry for your experience. I’ve tried to reach out several times to connect with you, but I haven’t been able to get in touch. On the surface, it sounds like this should be an easy fix, and I would still love to walk you through it. Please send me an email back directly. You can also reach out to our main support team at support@luckyorange.com or +1-913-735-9032. Let’s get this issue resolved!
Cheers - Bradley from Lucky Orange
Emila was great in showing me around, her enthusiasm and sales skills were excellent, she took time, listened and dint cut me off when we ran over time. Thank you.
I'm yet to see the benefit of Lucky Orange from my few days using it; at the moment I have too many aspects that aren't working as I would expect. I will keep going for a little longer before deciding if I commit to it. I like the idea, just not convinced it works in the real world as well as the developers think.
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Emilia from Lucky Orange
I used Zendesk before I try out 7 days free trial on LO. It did not work on my computer on poll & chat. Email few times with customer support though he was helpful but still did not resolve the issues. Overall experience is that I will stick with Zendesk. Just the level of prompt chat support service from Zendesk and the app and easy to cruise through issues without having to wait for days give me the confident I need for my e-store. LO do have lots of cool features though maybe just not for me at this time.
Horrible, pas d'aide du service client, zéro réponse, fantomatique, l'installation du code est très mal expliqué, a tel point que je n'ai même pas pu l'ajouter En plus de ça le site n'est meme pas disponible en Français. Inutile. Dommage..
We appreciate your feedback and apologize for your experience. I checked our help ticketing system, and we haven’t received a help ticket from the email associated with your Shopify account. As a result, we’ve been unable to connect your email address, name or website with a Lucky Orange account. At your earliest convenience, please send an email to support@luckyorange.com and reference your store name within that message. Our team is on standby to get to the bottom of your issue.
I look forward to connecting with you soon.
Regards - Bradley, Director of Client Services, Lucky Orange
Jordan was really GREAT! One of the highlights of the meeting is that he helped me connect Lucky Orange through my shopify account. Also, he was very knowledgeable about the product and showed me how beneficial it would be to my business.
Thank you so much for the five-star review! I'll pass along your words to Jordan. Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking!
Cheers - Bradley from Lucky Orange