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I had a conversation with Lucky Orange (Mr.Jordan) through email and after a couple of email, he suggested me a zoom call to fix the issue. Was really happy to connect him through zoom as it helped solve the issue really fast. Learnt about the installation process which was again smooth. Happy that the app is now fixed. Nice experience.
Thank you for your review! So glad we were able to connect to get the issue resolved. We’re always here to support our customers’ successes! I can't wait to see what your visitors and customers do and experience. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again for your review, and don't hesitate to reach out if you need anything.
Cheers - Jordan from Lucky Orange
Highly recommended, including for non-geek beginners like myself, super user friendly and intuitive navigation that yields immediately actionable insights: kudos, and the customer support is great too, speedy and effective, go for it!
I have tried Mouseflow, Plerdy, and others and I can honestly say Lucky Orange is, by far, the best. I don't have to take any tutorials or even do anything manually. (But they offer guides if needed and no annoying tool tips popping up on the screen.) Lucky Orange does it all automatically and I can actually read and understand the data and reports. The analytics section alone makes this app a winner over all the others.
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. We strive to impress our users with our technology, and our team loves to hear how much you've been able to get out of Lucky Orange! Visitor behavior really makes all the difference, especially when it's what you need when you need it. Thank you for this five-star review, and we’re here should you need anything else! Happy tracking!
Cheers - Emilia from Lucky Orange
great app that helps you analyze your customers issues with you online web store
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for your review! Always here if you need anything from our team.
Cheers - Justin from Lucky Orange
I highly recommend this app to all business owners (beginners and/or advanced). It's helped me know what visitors on my page like and don't like and has helped me improve my store a lot.
Wow! We appreciate your review and recommendation! You hit the nail on the head - Lucky Orange is helpful to all merchants, whether they're just starting out or experienced. It's great to hear that visitor behavior has been able to improve your customer experience and made a positive impact across your website! Being able to understand your visitors is invaluable. Thanks again, and we’re here if you need anything else.
Cheers - Justin from Lucky Orange
Fast and efficient customer service.
Product is great tracking your customer and seeing the funnel work. Still at the early stage but reviewing my traffic has given me insight on what to improve on the website.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our technology and support. Thanks for this glowing review, and happy tracking!
Cheers - Emilia from Lucky Orange
Lucky Orange gives us tremendous insights into how customers are interacting with our site. We have already made changes based on this data which have paid off immediately!
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for your review! Always here if you need anything from our team. Happy tracking
Cheers - Emilia from Lucky Orange
Lucky Orange app helps me understand our customers' behaviors and what they do on my site.
Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Justin from Lucky Orange
Amazing & Must Have app for all stores!!
Thank you for such kind words! These are words we love to hear. We want all of our users to say things like "amazing" and "must-have app" after using Lucky Orange. Thanks again for your review, and our team is here to support you if you need anything.
Cheers - Emilia from Lucky Orange
Good tool for user sessions replay. I have two complains:
1) After they upgraded the app and the plan, they took some essential functionality from the old subscriber like me, who is not ready to pay much more for the new plans. E.g. I cannot see add to carts and the customer cart value, which I used to use a lot. That's a disregard of the old customer base (or the way to force the upgrade to the new payment plans, put it as you like)
2) The app crashes from time to time when is used from the mobile. Usually it crashes when replaying a desktop or tablet session. That's an inconvenience because I mostly use the app from mobile browsers.
We appreciate your feedback. Shopify made changes in 2023 to how it tracks checkout that requires Lucky Orange users to uninstall and reinstall our app to gain access to these new features. The good news is you’ll have even more ways to track visitors through checkout once you do this. I would be more than happy to work with you to make sure you retain your previous plan after the uninstall and reinstall process. Our app is optimized for viewing recordings on desktop, and I'd be happy to show you some ways to get the most out of session recordings when we connect. Please reply to my last email to schedule a call or use this link to find a time that suits you: https://calendly.com/jdodd-6/15min. I look forward to connecting with you soon!
Best Regards - Jordan from Lucky Orange