Lucky Orange Heatmaps & Replay , 1 147 avis
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Every store should have this app! In just a few days, we have gotten tons and tons of information that we would not have know otherwise. And awesome customer service!!
I really love this app. This app has been by far the most useful one for me to analyse my customer's behaviour and made necessary changes to optimize the landing pages.
Recently, i asked them for support in the form of credit for a month due to the Coronavirus issues and losses.
They agreed and helped me by making the app free. I am glad that the developers are so supportive and understanding.
More power to them!
Using Lucky Orange to analyze your customers is a great way to make meaningful changes on your website, especially your landing pages. We wish you the best of luck during this turbulent time and hopefully things will be back to normal in no time!
Cheers- Bradley from Lucky Orange
Excellent application, allows you to understand how visitors can navigate the site and to edit any errors in the shop setting.
Fast and friendly availability service.
I reccomend you ALL!
If you try it, you can NOT do without it.
I’m learning so much about my site visitors. Lucky Orange is an amazing tool to analyze consumer behaviors and experience on your business site. I highly recommend small businesses learning from their integration with Shopify and any other platforms that they work with.
Thank you for your review and recommendation. Getting that front row to your visitors’ experiences on your Shopify store can make the difference in identifying conversion-killing issues. Thanks again for sharing that Lucky Orange love! We’re here if you need anything.
Cheers - Emilia from Lucky Orange
This app used to be awesome, but now it doesn't work at all. No stats--no videos, NADA. I have submitted a request to inquire why it's not working AT ALL and two weeks later no response-but yet I'm being charged. I'm canceling today and don't plan to re-subscribe again.
We apologize for the trouble you seem to be having, that is not the experience we want for any of our customers . Our team would love to look into this issue for you to get it resolved.
We’ve attempted several times to contact you to get the via phone and email but haven’t been able to get ahold of you yet. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.
Again, we are sorry for any inconvenience this has caused you. We want to continue to earn your business and we hope to hear from you soon.
Cheers - Bradley from Lucky Orange
The best app I use! It's the first thing I open when I am sitting at my desk. I have seen where customers are exiting, and can fix issues before people ask! It's the best.
Emilia stands out as the epitome of exceptional customer support at Lucky Orange. Her response time is nothing short of lightning-fast, and her efficiency is unmatched. In my personal opinion, the level of assistance she provides cannot be surpassed. I wholeheartedly recommend Emilia for a well-deserved appraisal from the company due to her outstanding skills and impeccable communication. Thank you once again, Emilia, for your outstanding support.
Gary
Emilia here! Thank you so much for your kind words, Gary! I love working with our customers to help you get the most you can from Lucky Orange. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!
Cheers - Emilia from Lucky Orange
Not only is this one of the best apps on the Shopify app store for any brand that wants to be ahead of the competition- the customer service and dedication of the LO developer team is par excellence! Everyone within the Shopify network needs to learn from these heroes at Lucky Orange. Keep up the great work guys! Love it :)
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. I’ve shared your glowing review with the rest of our team - hearing feedback like this helps us remember how important it is to keep working hard for customers like you. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Kelsey from Lucky Orange
Great app. I've been using this for months. Extemely insightful. It's allowed us to micro optimize our site. Which is great for our high end brand.
Thanks so much for your review! We’re happy you were able to get a front row experience to see how your customers use your website to drive those fine-toothed optimizations. We wish you continued success - please don’t hesitate to reach out if we can be of service in any way.
Cheers - Justin from Lucky Orange
Lucky Orange helps us view user behavior on our website well. Support team is helpful but do note that it's not 24-hour support.
Thank you so much for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Though we don’t offer 24-hour support, our support team tries to respond to every ticket and email as quickly as possible. Thank you again for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way. Happy Tracking!
Cheers - Bradley from Lucky Orange